Job summary
- Main area
- Quality and Safety
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Part time
- Job share
- Flexible working
- Home or remote working
- Compressed hours
- Job ref
- 153-CO04750
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospitals Dorset - All Sites
- Town
- Dorset
- Salary
- £53,755 - £60,504 pa/pro rata
- Salary period
- Yearly
- Closing
- 20/07/2025 23:59
Employer heading
Patient Safety Investigation and Liaison Lead
Band 8a
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.
Job overview
We are looking for a part-time patient safety investigation and liaison lead to support learning from patient safety events and compassionate engagement.
These roles are instrumental in University Hospitals Dorset’s (UHD) implementation of the Patient Safety Incident Response Framework (PSIRF). The role of investigator is to be an expert in Patient Safety Incident Investigations (PSII), recognising the complexities of healthcare and enabling teams and organisations to learn from when care hasn’t happened as expected. PSIIs are in-depth investigations requiring both excellent investigative skills as well as excellent communication skills with staff at all levels within the organisation and with those affected by incidents.
Base Location: Royal Bournemouth and Poole Hospital. Cross site working will be required.
Interview Date: TBC
Main duties of the job
The post holder will investigate patient safety incidents under the PSIRF, acting as a role model and expert advisor for staff involved in the reviews and ensuring that all reviews are carried out to the highest possible standards.
The post holder will undertake Board level PSIIs using SEIPS methodology in alignment with UHDs PSIRF policy and Plan. This will involve reviewing highly complex clinical information, and drafting a chronology of events. The investigator will need to interview staff at all levels of the organisation and undertake site observations. They will be expected to engage with patients and their carers/families which can involve managing potentially highly emotive conversations dependent on the incident being investigated. A key part of the framework is ensuring that feedback is given to patients and their carers/families, as well as sharing the findings to the staff involved and the Trust Board.
The investigator will provide education in learning responses and investigation and the principles of Duty of Candour and patient involvement and engagement, ensuring understanding and following of best practice in relation to PSIRF and the principles of Duty of Candour.
The post holder will be expected to be a credible member of the leadership team within Quality and Safety, which means deputising for the Head of Patient Safety as required.
This is a fantastic opportunity for an experienced individual to join us at an exciting time.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria
- Graduate level or equivalent experience within the NHS
- Evidence of continuous professional development at post graduate level
- Level 1 and Level 2 patient safety syllabus
- PSII/ SEIPs investigation training or willing to work towards
Desirable criteria
- Professional qualification / current professional registration
- Teaching/mentorship/coaching qualification or demonstrable experience
- Accredited Leadership programme
- Human Factors qualification
Other
Essential criteria
- Meet the travel requirements of the role and undertake business travel across UHD sites
- Able to speak English as necessary to undertake the role
Personal Attributes
Essential criteria
- Ability to naturally build and maintain excellent relationships and establish trust and rapport with key stakeholders which includes patients and their families.
- Excellent influencing and facilitation skills supported by strong written (particularly report writing skills) and verbal communication skills
- Patient and Public focused
- High levels of personal organisation, drive, determination and resilience
- Ability to manage a complex workload to deadlines and the requirements of many stakeholders, with minimal supervision
- Ability to engender confidence in others
- High level of emotional intelligence
Knowledge
Essential criteria
- Working understanding of the PSIRF – including the methods/tools and processes
- Knowledge of NHS agencies, regulatory bodies, and other agencies which the Trust must demonstrate compliance to
- Clear understanding of the issues prevailing around patient safety
- Knowledge of patient safety reporting requirements
Experience
Essential criteria
- Experience in incident investigation and the use of data analysis with complex analytical skills
- Experience and expertise in patient safety, as well as facilitating successful organisational change / change management activity
- Experience of developing and applying patient safety tools / databases, developing and implementing
- Experience of advising and liaising with staff at all levels
- Experience of patient engagement including providing sensitive or distressing information and dealing with difficult situations including the resolution of conflict
Desirable criteria
- Knowledge and understanding of the legislation that applies to quality and safety work
- Experience of creating and delivering training packages
- Use of QI methodology to improve practice/services
- Experience of liaising with external stakeholders
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natasha Sage
- Job title
- Head of Patient Safety and Risk
- Email address
- [email protected]
- Telephone number
- 0300 019 4014
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