Job summary
- Main area
- Integrated Urgent Care
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 152-C031.24
- Employer
- Dorset HealthCare University NHS Foundation Trust
- Employer type
- NHS
- Site
- St Leonards Hospital
- Town
- Ferndown
- Salary
- £35,392 - £42,618 p.a.
- Salary period
- Yearly
- Closing
- 09/05/2024 23:59
Employer heading
Clinical Assessment and Treatment Service Duty Manager
Band 6
The 5 July 2023 marked 75 years of the National Health Service. The founding principles remain as relevant, and valued, today as they were 75 years ago. Why not join us and make a difference to be Better Every Day.
Job overview
Be part of something amazing! Dorset Integrated Urgent Care Services provides a streamlined urgent care pathway across the county, to help patients access the advice or treatment they need more quickly and the best use of local NHS resources.
Joining us as a Clinical Assessment and Treatment Service Duty Manager will provide you with a fantastic opportunity to make a real difference by working for an organisation dedicated to delivering safe, responsive and patient focused service to people requiring healthcare advice and assistance. The Clinical Assessment and Treatment Service is available 24 hours a day, 7 days a week, 365 days a year.
Delivered through an innovative and collaborative approach with primary care and Dorset’s NHS Foundation Trusts, the service brings together NHS 111, a new Clinical Assessment and Treatment Service, a single point of access for professionals, urgent care treatment centres and minor injuries units. We are leading the way and establishing new and joined up ways of working right across the Dorset System and we need more clinicians to help us achieve our vision.
Employment in this post requires an Enhanced/Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
To act as a role model providing leadership, support, and day to day management to the teams, facilitating effective working within the team and collaborative working.
To manage staff efficiently and effectively by assisting with the planning, organising, monitoring, directing of Clinical Assessment and Treat functions to ensure the delivery of high-quality care through engaged and motivated employees. The role holder may be the single point of contact for staff for some shifts.
To ensure team members have developmental opportunities and that staff are engaged with and have a full understanding of how they contribute to team and service success.
Ensure effective working relationships with operational staff are maintained and developed accordingly and to lead the teams as part of the Clinical Assessment and Treatment Service management team to ensure operational delivery against national and local performance targets with an emphasis on safe, high quality patient care.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact [email protected]
Person specification
Education and qualifications
Essential criteria
- Educated to degree level, or equivalent experience
- Relevant managerial or project management qualification to diploma level or equivalent experience
- Knowledge and understanding of Trust Strategy relevant to role
Desirable criteria
- Pathways trained or working towards.
Job specific experience
Essential criteria
- Previous line management experience
- Experience of multi-disciplinary working
- Recent previous experience within a comparable role
Desirable criteria
- Experience at Practitioner Band 5 level
- Experience of facilitating and managing change
Personal qualities/attributes
Essential criteria
- Able to communicate effectively at different levels of the organisation in both verbal and written form for example with staff, patients / service users, visitors or external organisations in the exchange of complex, sensitive or contentious information, which will require the use of negotiating and/or persuasive skills.
- Able to analyse and assess sometimes challenging and complex situations requiring interpretation of potentially conflicting situations with the ability to make judgements on appropriate courses of action, requiring consideration of a range of options and the implications of each .
- Experience of planning and organising complex activities such as organising own time and that of junior staff and learners, planning off duty rota and undertaking discharge planning involving co-ordination with other agencies.
MANAGERIAL/SUPERVISORY EXPERIENCE
Essential criteria
- Previous line management experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mollie Sadler
- Job title
- IUCS CATS Manager
- Email address
- [email protected]
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