Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Community
Grade
Band 2
Contract
Permanent
Hours
Part time - 22.5 hours per week (Fexible to needs of service)
Job ref
152-C201.25
Employer
Dorset HealthCare University NHS Foundation Trust
Employer type
NHS
Site
St Leonards Hospital
Town
Hants
Salary
£14,679 p.a
Salary period
Yearly
Closing
09/10/2025 23:59

Employer heading

Dorset HealthCare University NHS Foundation Trust logo

Receptionist/Porter

Band 2

 

 

Job overview

This is a multi-skilled roll to provide an effective, patient-focused Service in the delivery of administration and portering.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

Administration

·      Ensure that no patient waits longer than the Trust’s guidelines for their appointment by utilising clinic capacity to a maximum

·      To act as a first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals, providing a positive and responsive point of contact on behalf of the Physiotherapy Department and Trust during opening hours.

·      To provide an effective, efficient reception and administration service, to patients and other visitors to the department.

·      The post will require the utilisation of good clerical, organisational, communication and people skills.  

Portering

·      Provision of appropriate portering services

·      To be support all other Teams within St Leonards Hospital as required.

·      To monitor certain areas of the building and ensure safety of staff working within the hospital.

Working for our organisation

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification.  When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

 

 

 

Person specification

Qualifications

Essential criteria
  • NVQ level 2 or equivalent in office procedures
  • English language qualification CSE level or equivalent
  • First Aider
Desirable criteria
  • Experience of working in a similar role

Skills and training

Essential criteria
  • Ability to use own initiative within sphere of responsibility.
  • Good communication skills, both in written and verbal
  • Ability to prioritise effectively

Personal Qualities

Essential criteria
  • Flexible to needs of service
  • Understanding of confidentiality
  • Able to perform under pressure.
Desirable criteria
  • Team working.

Knowledge

Essential criteria
  • Previous experience in using IT systems
Desirable criteria
  • Previous experience in creating/using spreadsheets.

Employer certification / accreditation badges

National Interim Quality MarkNHS Pastoral Care Quality AwardModern Slavery ActApprenticeships logoNo smoking policyAge positiveInvestors in PeopleImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingPrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Verna Goodey
Job title
EDICRT Team Lead
Email address
[email protected]
Telephone number
01202 584209
Additional information

Sue van den Akker - 01202 584209

Apply online nowAlert me to similar vacancies