Job summary
- Main area
- Administrative
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 152-M548.25
- Employer
- Dorset HealthCare University NHS Foundation Trust
- Employer type
- NHS
- Site
- Oakley House
- Town
- Merley
- Salary
- £13,632 - £14,540 p.a.
- Salary period
- Yearly
- Closing
- 17/03/2026 23:59
Employer heading
Team Administrator
Band 3
Job overview
Are you a highly organised, motivated and enthusiastic Administrator looking to join a supportive and compassionate team?
The Community Mental Health Teams based at Oakley Site are looking for a Team Administrator to work alongside our teams of multi-disciplinary professionals working on a part-time basis (19 hours, Monday to Wednesday). You will be providing admin support to the Older Persons and Adult Mental Health Teams focusing mostly on patient dedicated administrative tasks as well as being a key part of helping the teams run smoothly on a day-to-day basis.
As a Team Administrator you will need to be proficient in a range of software programmes such as Microsoft Office including Excel, Outlook, Power Point and Word, have experience of minute taking, excellent attention to detail and be able to cope under pressure. Experience of using existing medical databases, such as IAPTUS and RIO would be of a significant advantage.
The Team Administrator must be confident both on the phone and face to face as they will be required to communicate with a range of different health care professionals, patients, and on occasions handle distressing conversations.
Main duties of the job
The successful applicant will be enthusiastic, self-motivated, and hard-working. You will have good communication skills, an excellent telephone manner. You will be responsible for providing administrative support to all teams, outpatient reception cover, audio typing for all relevant clinicians, attention to detail is a vital part of this role and the ability to work under pressure within a busy environment. Previous experience of working in a busy office environment would be beneficial.
You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who
subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person specification
Information Technology
Essential criteria
- Experience of using Microsoft Office software including Outlook, word processing and spreadsheets. •
- Accurate, fast typing and keyboard skills
Desirable criteria
- Experience using RiO Electronic Patient Record System.
Qualifications/ Experience
Essential criteria
- Educated to GCSE level in Maths and English or equivalent
- Demonstrable evidence of arranging meetings and minute taking
- Knowledge and understanding of data protection and patient confidentiality
- Good Communication skills
Desirable criteria
- Administration or Customer Care Experience
Communication
Essential criteria
- Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively.
- Excellent organisational skills Experience of working in a similar work environment
- Accurate audio typing
- Ability to prioritise
Desirable criteria
- Experience of working with or within the NHS in a same or similar role.
Personal Qualities
Essential criteria
- Being able to exercise tact and diplomacy and discretion. Being able to multitask and perform under pressure within a time frame. competing priorities.
- Willing to undertake further training as required by the Trust to ensure health and safety standards are met
- The ability to develop and maintain good relationships with all disciplines / agencies •
- The ability to use own initiative within sphere of responsibility
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Debbie Squirrell
- Job title
- General Office Manager and Oakley Site Admin Lead
- Email address
- [email protected]
- Telephone number
- 01202 639560
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