Job summary
- Main area
- community services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (2 days per week to be decided 08.30 - 5pm each day)
- Job ref
- 152-C118.25
- Employer
- Dorset HealthCare University NHS Foundation Trust
- Employer type
- NHS
- Site
- Poole Healthcare Centre
- Town
- Poole
- Salary
- £9,786 p.a.
- Salary period
- Yearly
- Closing
- 31/07/2025 23:59
Employer heading
Receptionist / Clerical Officer
Band 2
Job overview
The administration team is currently looking to recruit an administrator to work 15 hours per week. The role includes dealing with a range of telephone queries, arranging appointments, downloading referrals, post, managing patient and hospital correspondence, data inputting and problem solving whilst covering the reception. In addition to dealing with patients a key part of this role is to provide administrative support to the clinical team to enable them to run their clinics effectively.
You will need to be highly organized with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Main duties of the job
You will be responsible for the covering of reception dealing with telephone queries and patient's face to face, downloading ERS Referrals, making appointments, printing letters, giving hearing batteries out to patients.
You will also be responsible for booking and rebooking appointments.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person specification
Knowledge, Skills and Training
Essential criteria
- NVQ level 2 or equivalent in office procedures
- RSA level 2 or equivalent IT skills
- English language qualification at CSE level or equivalent
- IT skills – Microsoft office functions
- Ability to prioritise effectively
- Ability to use own initiative within sphere of responsibility
Desirable criteria
- Recent experience of working in a comparable role
- Recent experience of working in a customer-focused role
- Use of Clinical patient record systems
Personal qualities/attributes
Essential criteria
- Flexibility.
- Able to perform under pressure.
Additional Requirements
Essential criteria
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
Knowledge, Skills and Training
Essential criteria
- Good communication skills, both written and verbal
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- beverley Wrixon
- Job title
- Clinic Support Supervisor
- Email address
- [email protected]
- Telephone number
- 01202 493250
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