Job summary
- Main area
- AMU
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 14 hours per week (Wednesday-Friday 8:00-16:00)
- Job ref
- 153-SP04550
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- Poole hospital
- Town
- Poole
- Salary
- £24,169 pa
- Salary period
- Yearly
- Closing
- 29/05/2025 08:00
Employer heading
Ward Clerk
Band 2
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
We are looking for an enthusiastic and computer literate ward clerk, who will be part of a hardworking, busy but efficient team. They need to be able to work independently but also part of the MDT. Duties include working within our busy ward assisting staff, patients & relatives.
Base Location: Poole Hospital
Interview Date: TBC
Main duties of the job
To support with clerical and administrative duties in the day to day running of Sandbanks.
To be part of a hardworking and efficient multidisciplinary team, acting as an initial point of contact for patients, families and external teams visiting the ward. Assist in answering telephone calls, liaising with patients and their families, keeping diary’s up to date and maintaining up to date information on Trust systems and problem solving.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
Sandbanks ward will be moving to the Bournemouth site at the end of the year, likely November 2025. If applying for this job you will relocate with us.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
Detailed job description and main responsibilities
Welcome patients and visitors to the ward, answering appropriate questions and providing any relevant information in a sensitive manner, referring to qualified members of the team as necessary.
Undertake clerical and administrative duties on behalf of the ward.
Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.
Work to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.
To arrange for the repair of faulty ward equipment. To deliver post to patients.
Answer the telephone and deal with enquiries in a courteous manner.
To open and sort incoming mail and distribute to relevant personnel for action.
To use computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR and Health of the Ward.
To assist with other duties that may reasonably be required.
Person specification
Qualifications
Essential criteria
- GCSE (or equivalent) English and numeracy
Knowledge
Essential criteria
- Competent in the use of IT; basic computer skills
Desirable criteria
- Experience of clerical duties and working knowledge of computers
Technical Skills Competencies
Essential criteria
- Excellent communication skills including telephone
- Organisational Skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lydia Bristow
- Job title
- Sister
- Email address
- [email protected]
- Telephone number
- 0300 019 2390
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