Job summary
- Main area
- Womens Health
- Grade
- Band 4
- Contract
- 12 months (Fixed term for 1 year)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 153-SP04252-A
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- Poole Hospital
- Town
- Poole
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 27/05/2025 23:59
Employer heading
Colposcopy Secretary
Band 4
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
Join Our Dedicated Team as a Medical Secretary – Colposcopy Service
Are you looking for a rewarding and dynamic role where you can make a real impact on patient care? We are seeking an experienced and compassionate Medical Secretary to provide top-tier secretarial and administrative support to our Colposcopy Service and Consultants. This is an exciting opportunity to contribute to a vital healthcare team, ensuring the smooth running of our services and helping patients navigate their care with confidence.
Base location: Poole
Main duties of the job
What You'll Be Doing:
- Efficiently manage the electronic appointment diary and coordinate all scheduling for consultations.
- Provide comprehensive secretarial support, including word processing, filing, audio-typing, photocopying, and composing sensitive letters.
- Handle complex and varied queries from patients, clinicians, and external parties, offering excellent customer service.
- Be a key point of contact for patients, answering inquiries in person, via email, and over the phone.
- Communicate difficult, sensitive, and confidential information with professionalism and tact, especially when speaking with anxious or distressed patients and their families.
- Work closely with Consultants and medical staff, ensuring they have the information and responses they need for patient care and ongoing treatment.
What We’re Looking For:
- A dedicated individual with outstanding organisational and communication skills.
- Someone who can remain calm and empathetic in challenging situations, offering support to patients and their families when they need it most.
- A detail-oriented professional who thrives in a fast-paced, healthcare environment.
- Previous experience in a medical or healthcare secretarial role is highly desirable, but we are open to training the right person.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification for further details on the role requirements.
Interview date to be advised
Person specification
Qualifications
Essential criteria
- NVQ level 3 in a relevant subject or equivalent level of qualification or significant previous proven experience
- Good knowledge of IT systems including Outlook, Word, Excel, PowerPoint
Desirable criteria
- Knowledge of hospital systems EPR, e- Camis, Soliton
Experience
Essential criteria
- Significant administrative/secretarial experience
- Demonstrable experience in dealing with public and dealing with sensitive and confidential information
Desirable criteria
- Previous NHS experiences desirable
- Understanding of Colposcopy & National Targets
Technical Skills
Essential criteria
- Excellent communication and interpersonal skills, including taking a proactive and sensitive approach
- Diplomacy and negotiating skills in dealing with all disciplines of staff and patients.
- Ability to demonstrate initiative and prioritise work efficiently.
- Good time management, prioritisation and organisational skills including ability to work to tight deadlines.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Zara Lee
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 0300 019 4130
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