Job overview

Are you a highly organised Administrator looking to join a supportive and compassionate team?
We are seeking an Administrative Assistant to support the three District Nursing teams across East Dorset. You will work closely with multi‑disciplinary colleagues, providing essential administrative support focused primarily on patient‑related administrative tasks and helping ensure the smooth day‑to‑day running of the service.

As our Administrative Assistant, you will need to be confident using Microsoft Office applications including Excel, Outlook, PowerPoint and Word. Experience in minute taking and transcribing, strong typing skills, excellent attention to detail, and the ability to work effectively under pressure are essential for this role.

You will also need to be comfortable and professional on the telephone, communicating with a range of healthcare professionals, patients, relatives and carers—sometimes managing sensitive or challenging conversations.

If you’re looking for variety, a new challenge, and the opportunity to work with a wide range of professionals, this could be the ideal role for you. Flexibility, responsiveness, and strong IT and communication skills are key requirements.

This is a 22.5 hour per week part‑time position, working Wednesdays, Thursdays and Fridays from 08:30 to 17:30.

 Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

To ensure the provision of effective and efficient secretarial and administrative support including dealing with telephone enquiries, relatives, carers, GPs, and other agencies, maintaining good communications between staff members of the Trust, GP Practices and outside representatives demonstrating discretion and confidentiality.

To attend meetings as required and take and transcribe formal minutes at meetings.  To have access to team diaries, plan and organise activities and events including meetings and multi-disciplinary meetings with internal and external organisations as requested. 

Ensure letters, memorandums and reports are of high quality and are complete in terms of presentation and accuracy and adhere to Trust Policy and guidelines.

To ensure that patient appointments are made effectively and in a timely manner using Systm1.

To ensure the maintenance of accurate information on patient records systems, databases, and spreadsheets.

Be responsible for accepting referrals from a range of sources, screening for appropriateness, gathering information and registering on the patient record.

Employment in this post requires Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.  Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
 

Working for our organisation

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. 

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. 

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. 

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.