Job overview

The Retreat is an exciting and innovative approach, delivered in partnership to support people experiencing mental health crisis. 
The Retreat offers an open access service for people who self-identify as in crisis and distress.

The purpose is to provide a space for people to be listened to, connect 
with others, access peer support and brief, recovery  focused interventions. 
The Retreat opened in April 2018, and is available for 
people to access between the hours of 4:00pm –midnight.
The Front of House will be the face of this service, welcoming people into The Retreat and providing   exceptional levels of customer service to people using the  service as well as external stakeholders during operating  hours. 
There will be a requirement to perform administrative  duties, supporting the service effectively by creating and utilising systems that assist the day-to-day running of the  service, arranging meetings and managing diaries. 
The Front of House will be confident and articulate, with experience communicating with a wide range of people, including those who may be experiencing distress. It is essential that they are welcoming and compassionate; facilitating peoples best possible experience of using The Retreat.

Main duties of the job

Provide a first point of contact for people interacting with the service, including people using the service, representing the service in a professional manner at all times. 
To lend support to people in various states of distress to feel comfortable within The Retreat and utilise the space effectively. 
To remain professional, calm and polite during every interaction, ensuring that people are supported appropriately and needs are met. 
To maintain excellent communication and effective working relationships across all disciplines and external agencies, ensuring close links whilst clearly communicating the aims and expectations of the service. This will include complex or sensitive information with barriers to understanding. 
To support the smooth running of The Retreat through the creation and upkeep of administrative systems and relevant databases. 
To effectively communicate with the team any concerns which arise about people utilising the service. 
To undertake supervision within the staff team to identify any personal development needs and discuss any difficult or problematic circumstances.

Working for our organisation

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.