Trosolwg o'r swydd

This is an excellent opportunity for an experienced receptionist to join a friendly and supportive reception team in the Weymouth Urgent Treatment Centre.

This is a substantive part‑time float post, primarily providing reception cover for the Urgent Treatment Centre reception. This role is to provide planned and unplanned cover for annual leave and sickness and so the shift cover will be variable between 08:00–20:00, across a 7‑day service, scheduled in line with service requirements.

The role will be mainly based at Weymouth Community Hospital, with flexibility to work across sites in line with service needs.

The successful candidate will have strong IT, organisational and time‑management skills, with the ability to prioritise competing demands. You will be a key point of contact, able to communicate effectively, build positive working relationships, and work with tact and discretion in a busy environment.

Prif ddyletswyddau'r swydd

You must have excellent organisational skills and be comfortable working in a busy environment, handling enquiries from patients, relatives, and clinical colleagues face-to-face, by email, and over the phone.

You will be responsible for booking patients on arrival and updating health records using electronic systems. Duties include filing patient data, arranging appointments, processing referrals for patient pathways, emailing, and supporting discharge letter production and distribution.

The team also maintains local standard operating procedures, manages purchasing, collects data, and carries out general office tasks.

Key Responsibilities:

Deliver efficient administrative support to ensure the smooth operation of the department, while upholding strict confidentiality at all times.

Professionally liaise with patients, external organisations, services, and internal departments within the Trust.

Collaborate effectively as a team member, demonstrating strong communication and problem-solving skills.

Maintain clear and professional communication with all contacts.

Present a professional front-of-house appearance, adhering to the specified dress code: black/navy/white top paired with black/navy trousers or skirt.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Gweithio i'n sefydliad

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.