Job summary
- Main area
- Estates and Facilities
- Grade
- Band 4
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week (08:00 - 16:00)
- Job ref
- 346-EF-057-24
- Employer
- Tees, Esk and Wear Valleys NHS Trust
- Employer type
- NHS
- Site
- Roseberry Park Hospital
- Town
- Middlesbrough
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 12/05/2024 23:59
- Interview date
- 22/05/2024
Employer heading
Contractor Escort Supervisor
Band 4
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job overview
An exciting opportunity has arisen within the Estates and Facilities Management Directorate to join our Estates Division at Roseberry Park Hospital in Middlesbrough, to undertake the role of Contractor Escort Supervisor. This is a fixed term, 12 month post working 37.5 hours per week, Monday through to Friday.
The post holder will be a motivated individual who will be responsible for supervising a small team of Contractor Escorts whose prime function is to ensure the safety and security of contractors, workman and service engineers on site.
The Estates Department at Roseberry Park Hospital is responsible for the repair, maintenance and management of all Building and Engineering Services.
Main duties of the job
Responsible for the provision of safe, high quality and efficient Estate for patients, carers, staff and visitors to Trust sites on a day-to-day basis.
Responsible for the day-to-day management of Contractor Escort staff.
Responsible for monitoring standards and taking corrective action as necessary.
To show commitment and participate in quality improvement activities.
To interact compassionately with service users and carers at all times.
To promote at all times a positive image of people with mental health conditions and learning disabilities.
To promote at all times a positive image of the Estates department and the wider Trust.
To ensure that the programme of works is accurately maintained, and Contractor Escorts are allocated to the appropriate representative from both internal and external organisations.
Working for our organisation
We’re the Mental Health & Learning Disability NHS Trust for County Durham & Darlington, Teesside, North Yorkshire, York & Selby.
From education and prevention to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. Here everyone has a say in how they are supported and treated because we listen to everyone in our care until they feel understood. Our patients, their families and carers work with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We also offer a range of benefits including:
- Flexible and hybrid working arrangements
- 27 days’ annual leave – rising to 33 days’ with length of service. There is also the opportunity to purchase up to two weeks additional leave, with the cost being spread through the year.
- NHS Pension Scheme
- Training and development opportunities including coaching and/or mentoring
- Free Parking and an EV charging network
- Cycle to Work scheme
- NHS Discounts
Detailed job description and main responsibilities
Responsible for ensuring Estates staff provide safe and high-quality Contractor Escort provision for Estates maintenance staff, contractors, visitors and others on a consistent basis.
Responsible for ensuring that the Contractor Escort staff provide a welcoming and efficient service to Estates maintenance staff, contractors, visitors and others.
Whilst undertaking supervisory duties, you will also be deployed to escort contractors, workmen and services engineers to their place of work including Secure Inpatient Service area and remain with them for the duration of the work period.
Will ensure the safety of tools and materials within the place of work including secure areas and will have a full working knowledge of the hospital’s Security Regulations governing the conduct of all contractors, workmen and service engineers.
You will be expected to work in clinical environments such as on wards but contact with patients would be considered as incidental.
Maintain all hospital security requirements to such duties, inclusive of tool checks before the commencement of work and at the cessation of work.
Communicates in a way which recognises differences and ensures that people feel included and their individual communication needs are met.
Communicates with own staff and staff from other departments (e.g. Estates Officers, maintenance, ward staff etc.) on day to day matters.
Resolves issues with staff, contractors, visitors, clinical colleagues, management and others in a professional manner.
Deals with sensitive staff issues in a private and confidential manner and escalate as appropriate.
Investigates day to day problems raised by own staff and others and considers available options to provide a resolution in a timely manner.
Uses judgement in routine situations e.g. planning the rota, authorising leave, authorising orders, resolving discrepancies etc. and allocation of Contractor Escorts to the appropriate contractor, visitor, staff member or maintenance crafts person.
Uses Microsoft Office applications.
Uses Trust systems as appropriate e.g. Cardea, Datix, ESR etc.
Additional contact details :-
Gary Major
Senior Estates Officer
Person specification
Qualifications
Essential criteria
- NVQ Level 3 or working towards NVQ Level 3
- Numeracy and Literacy to level 2
Experience
Essential criteria
- Experience supervising / coaching staff on a day to day basis
- Experience of using IT software i.e. Microsoft Office
Desirable criteria
- Experience of working in a mental health environment
Knowledge
Essential criteria
- Basic knowledge of HR procedures
- Good understanding of confidentiality
- Effective verbal and written communication skills in a range of situations
- Ability to supervise / coach a team on a day to day basis and work constructively with team members
- Able to prioritise and use initiative to problem solve effectively
- Attention to detail
- Rotas planning
- Able to plan and deliver training to staff and assess competence
Desirable criteria
- Knowledge/experience of a CAFM systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- George Watson
- Job title
- Commercial Manager
- Email address
- [email protected]
- Telephone number
- 07785518651
- Additional information
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