Job summary
- Main area
- ICT/Telecoms
- Grade
- NHS AfC: Band 6
- Contract
- 12 months (12 months (fixed term))
- Hours
- Full time - 37.5 hours per week (on call)
- Job ref
- 345-COR7027211-A
- Employer
- North Tees and Hartlepool NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospital of North Tees
- Town
- Stockton
- Salary
- £37,338 - £44,962 additional on call paymnts
- Salary period
- Yearly
- Closing
- 13/07/2025 23:59
Employer heading

ICT Voice Analyst
NHS AfC: Band 6
At North Tees & Hartlepool NHS Foundation Trust, our main priority is, and always will be, providing safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.
If you share our passion then apply for this opportunity and help us make our patients’ experience the best it can possibly be.
North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees and parts of East Durham and Sedgefield as well as community, therapeutic and screening to a wider population across Durham and Teesside.
Job overview
Advert may close early due to volume of applications.
An exciting new opportunity has arisen for an outstanding individual to join the Trust’s ICT Voice Team in the role of ICT Voice Analyst. This team manages and supports all aspects of the Trust's Voice Infrastructure within North Tees & Hartlepool NHS Foundation Trust.
You will assists with all aspects of the day to day administration and management of ICT systems, having a good breadth and depth of ICT knowledge gained through experience, as you will be required to work without supervision and will need to understand the complexity of the overall ICT environment within the Trust.
This role is a full time post working 37.5 hours per week.
The ideal candidate would have a good knowledge across a broad range of ICT Voice/Telecoms related systems and applications including but not limited to: VoIP, DECT, MDM, Mobile telephony, emergency communications.
Main duties of the job
To maintain all systems in a state where the business processes of the trust can be guaranteed. Ensure that planned and unplanned interruptions to these services and systems are dealt with efficiently and satisfactorily.
To maintain the strategic operational support for the trust’s communication systems.
To document administration tasks and develop these into successful strategies for the management of these systems.
To be a point of contact in ICT with regards to all ICT Communication Systems
To provide specialist advice across a range of ICT Communication systems, investigate a range of specialist and complex issues.
To manage or lead on ICT projects involving implementation and design associated with operational support.
To document administration procedures and policies for all IT systems across all trust sites.
Working for our organisation
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
Detailed job description and main responsibilities
Primary focus is to maintain, configure and build both hardware and software elements of the Trust’s Communication Systems whether physical or virtual, ensuring unscheduled downtime is kept to a minimum.
This includes all of the Trust’s multiple Communication systems including VoIP, DECT, Video Conferencing, Netcall Liberty Suite, Emergency cascading tools
Person specification
QUALIFICATIONS & TRAINING
Essential criteria
- Educated to degree level in a suitable or appropriate professional qualification
- Substantial working experience in a related environment
Desirable criteria
- Cisco Certified
KNOWLEDGE & SKILLS
Essential criteria
- Extensive working experience administrating a large multi domain organisation across multiple sites.
- Working knowledge of VoIP/iPT
- Working knowledge of MDM systems
- Working knowledge of DECT telephony
- Working knowledge of emergency cascade tools
Desirable criteria
- Cisco CUCM
- Netcall
- DECT
- Workspace ONE
- Vocera
EXPERIENCE
Essential criteria
- Substantial years’ experience & proven expert knowledge of various ICT Communication systems, software and applications in ICT systems.
SKILLS/APTITUDES
Essential criteria
- Strong written and verbal communication skills with ability to investigate and diagnose complex system problems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Matt Burgon
- Job title
- ICT OSM
- Email address
- [email protected]
- Telephone number
- 01429 5 22367
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