Job summary
- Main area
- Additional Clinical Services
- Grade
- NHS AfC: Band 2
- Contract
- 12 months (fixed term)
- Hours
- Full time
- Part time
- Job ref
- 345-HCSW2025-C
- Employer
- North Tees and Hartlepool NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospital of North Tees
- Town
- Stockton on Tees
- Salary
- £24,465 pro rata per annum
- Salary period
- Yearly
- Closing
- 02/11/2025 23:59
Employer heading
Healthcare Support Worker
NHS AfC: Band 2
At North Tees & Hartlepool NHS Foundation Trust, our main priority is, and always will be, providing safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.
If you share our passion then apply for this opportunity and help us make our patients’ experience the best it can possibly be.
North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees and parts of East Durham and Sedgefield as well as community, therapeutic and screening to a wider population across Durham and Teesside.
Job overview
*Advert will close early once sufficient volume of applications is reached*
The post holder will be an active member of the multi-disciplinary team (MDT), undertaking routine personal care activities for patients, for example, bathing, toileting, dressing, supporting with meals and refreshments, and assisting patients with their appearance. These activities may involve establishing basic patient/client information, for example, age, weight, height, fluid, nutrition input and output, which the post holder will update in the patient records. They will escalate any concerns to the appropriate registered professional.
The post holder has a personal responsibility and duty of care to patients/service users; they are expected to comply fully with all Trust policies and protocols, including those related to patient safety and the prevention of healthcare associated infections. They must also promote dignity, privacy, and respect, to deliver compassionate, safe, high-quality patient care.
As a Trust employee, they will honour their work commitments, be reliable and trustworthy. They will uphold the Trust values, the Trust code of conduct and will always display civility towards others.
Within the Band 2 role, the post holder will be expected to complete Level 1 maths and English functional skills and the Care Certificate within the first 6 months of employment (if not already acquired) and participate in ongoing learning and career development.
Main duties of the job
Maintains effective and courteous relationships, listening and communication with patients/service users, relatives and carers, members of the MDT, other colleagues, professionals and management across the Trust and members of the public with whom the Trust’s professional reputation must be maintained. The post holder will use different communication skills appropriate to the patient needs, recognizing and managing barriers to communication. Escalates concerns or seeks support/supervision from the registered professional/s where appropriate.
Occasionally deals with patients/service users and relatives who may be extremely distressed or display aggressive behaviours for a variety of different reasons, or whom be experiencing difficulties in adapting to life changing or life limiting health circumstances. The post holder will be required to record, report and escalate such incidents timely, to ensure that the situation can be risk-assessed by the senior registered professional on duty. Understands the importance of accurate and timely communication within the health care environment to deliver safe, effective and holistic patient care. Respects the equality and diversity of every person, to support individual customs, values and spiritual beliefs and deliver non-discriminatory standards of care
Working for our organisation
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.
We recruit for values and “Together we are North Tees & Hartlepool”
Detailed job description and main responsibilities
Respect and acknowledge skills and boundaries, taking opportunities to develop personal knowledge base to contribute to effective teamwork.
Actively participate in personal care provision and associated procedures as part of the MDT and work with other stakeholders to assist patients/service users to regain their health and independence.
Provide assistance with all aspects of personal hygiene, bathing, toileting and other basic continence needs that the patient/service user may require, using hoists, wheelchairs and other equipment to safely transfer or position patients.
Supports patients with dressing, using appropriate dressing aids to promote independence. Will assist patients with other care needs associated with personal appearance, including routine nail and hair care.
· Will support the basic nutrition and hydration needs of patients appropriate to any care plans. May be required to assist patients with fluid/nutritional intake and complete input and output records/charts and any other associated metrics, e.g. patients’ height, weight.
Will report patients progress, status, changes or any concerns that may be identified when undertaking aspects of personal care to the registered professional / senior member of the team accordingly, for example a breakdown in skin integrity, weight loss etc.).
Timely update of basic records/charts related to personal care and associated activity in accordance with Trust policy, updating electronic or paper-based systems accordingly following completion of the Health Care Record Keeping course. Entries will be countersigned by the registered professional.
Forge good communications with patients/service users, family, carers, colleagues and other professionals to ensure integrated quality care is provided.
Acts as an advocate for the patient, respecting patient’s wishes, dignity and beliefs.
Person specification
Experience
Essential criteria
- Will complete all training whilst in role to undertake basic personal care procedures for patients.
Desirable criteria
- Experience of working in a care role.
Qualifications
Desirable criteria
- Care Certificate
- Maths and English Level 1, functional skills
Knowledge
Essential criteria
- Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
Personal attributes
Essential criteria
- Effective communication skills Caring and empathetic
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Roberts
- Job title
- Associate Director Of Nursing and Workforce
- Email address
- [email protected]
- Telephone number
- 07881845855
List jobs with North Tees and Hartlepool NHS Foundation Trust in Support Services or all sectors







