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Crynodeb o'r swydd

Prif leoliad
ICT Applications Technician
Gradd
NHS AfC: Band 5
Contract
Parhaol: On Call
Oriau
Llawnamser - 37.5 awr yr wythnos (Full Time 37.5 hours per week)
Cyfeirnod y swydd
345-ICT7062810-A
Cyflogwr
North Tees and Hartlepool NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
University Hospital of North Tees (or Hartlepool)
Tref
Stockton on Tees
Cyflog
£29,970 - £36,483 pro rata, per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
30/07/2025 23:59

Teitl cyflogwr

North Tees and Hartlepool NHS Foundation Trust logo

ICT Support Technician

NHS AfC: Band 5

At North Tees & Hartlepool NHS Foundation Trust, our main priority is, and always will be, providing safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

If you share our passion then apply for this opportunity and help us make our patients’ experience the best it can possibly be.

North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees and parts of East Durham and Sedgefield as well as community, therapeutic and screening to a wider population across Durham and Teesside.

Trosolwg o'r swydd

**Please note this Vacancy will be closed early once reached a certain number of applicants. Previous applicants need not apply**

An exciting opportunity has arisen to be part of our busy and dynamic ICT team in the role of a Support Technician.

This team supports many aspects of Trust clinical and non-clinical systems & hardware within North Tees & Hartlepool NHS Foundation Trust.

This role is a full time post working 37.5 hours per week, as well as participating in an out of hours on call rota

The ideal candidate would have a good knowledge across a broad range of ICT Applications and operating systems including, but not limited to, Microsoft Windows, Active Directory, PDQ,  SCCM, RDP, DameWare

NB:

In regards to base, North Tees or Hartlepool site is negotiable

Prif ddyletswyddau'r swydd

With over 5000 users, 3000 desktops, 700 networked printers, and 150 applications spread over circa 40 geographic locations within Tees and Durham Valley, applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware in order to provide solutions for end users both over the phone and in person.

You will assist with all aspects of the day to day administration and management of ICT systems, having a good breadth and depth of ICT knowledge gained through experience, as you will be required to work without supervision and will need to understand the complexity of the overall ICT environment within the Trust.

Working closely with the ICT Focus Groups, staff you should understand the key role of team working and its part in delivering successful customer service.

Knowledge/experience of supporting existing NHS information systems on a range of platforms will be an advantage.

Applicants will require a Full UK driving license.

Gweithio i'n sefydliad

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.  Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

To maintain all systems in a state where the business processes of the trust can be guaranteed. Ensure that planned and unplanned interruptions to these services and systems are dealt with efficiently and satisfactorily. 

To carry out the installation, support and maintenance of ICT provided devices, their associated software applications and their peripheral equipment

To provide a 1st & 2nd line fault fix service for ICT software and hardware using SMS remote control software and as a roaming field engineer.

Manyleb y person

Experience

Meini prawf hanfodol
  • Competent in Microsoft Windows Operating Systems
Meini prawf dymunol
  • Knowledge of Clinical Support specialities such as Pharmacy, Pathology and Radiology

Experience

Meini prawf hanfodol
  • Remote deployment & support of applications
Meini prawf dymunol
  • SCCM
  • PDQ

Qualifications

Meini prawf hanfodol
  • Educated to A-Level level or Qualified in an ICT related subject
Meini prawf dymunol
  • Educated to HNC in an ICT related subject

Experience

Meini prawf hanfodol
  • Intermediate working knowledge of at least one major ICT infrastructure directory service systems, e.g. Active Directory
Meini prawf dymunol
  • Experience of Imprivata

Experience

Meini prawf hanfodol
  • Practical experience of work in an ICT Support environment
Meini prawf dymunol
  • NHS experience of work in an ICT Support environment

Bathodynnau ardystio / achredu cyflogwyr

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Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Mark Collis
Teitl y swydd
ICT Support Team Leader
Cyfeiriad ebost
[email protected]
Rhif ffôn
01642 6 24791
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg