Job summary
- Main area
- Community Care
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Compressed hours
- Job ref
- 150-GM1791-UPC-C
- Employer
- Sussex Community NHS Foundation Trust
- Employer type
- NHS
- Site
- BGH
- Town
- BRIGHTON
- Salary
- £27,485 - £30,162 Per annum
- Salary period
- Yearly
- Closing
- 16/10/2025 23:59
Employer heading
Care Coordinator
Band 4
Job overview
Do you want to be part of a dynamic and evolving service? Join us at this exciting time in our new and evolving Home First Teams and make a difference every day!
Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm. Patients who are discharged from hospital into Home First will be receiving step-down intermediate care, involving community-based assessments and interventions provided in their own home to support recovery and monitoring of their health in the early days post discharge to prevent re-admission.
We are looking for a Care Coordinator to join us, so if you’re organised, proactive, and looking for a dynamic role in a team that provides cutting-edge, excellent community care, we’d love to hear from you! Please note this is an admin role.
Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Skilled Worker visa: going rates for eligible occupation codes - GOV.UK
Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK
Main duties of the job
The focus of this role is providing prompt and efficient co-ordination and administration support to a multi-disciplinary team (MDT).
You will be the point of contact for service users, their families, and carers when information on their crisis and short-term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.
A key element of your duties will be processing and administering referrals using criteria guidelines and seeking advice from relevant team members when required. You will sign-post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.
Working for our organisation
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?
• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast
Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Detailed job description and main responsibilities
Further information is available in the attached job description and person specification.
If you would like to discuss this role or find out more, you can contact our Operational Team Leads, Tatiana Nestorowicz [email protected] or Laura Mack [email protected] .
Person specification
Qualifications
Essential criteria
- GCSE passes at Grade C or above or equivalent experience
- NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
Desirable criteria
- IT/Administration Qualification
Experience
Essential criteria
- Evidence of consistent pattern of learning from education, training and experience
- Able to maintain confidentiality and deal with sensitive information
- Able to use recognised IT packages e.g. Microsoft Office including Excel
- Knowledge of basic human needs – physical, emotional, health and social
- Able to undertake statistical and data analysis
- Able to use strong interpersonal skills and appropriate empathetic and tactful manner
- Able to communicate effectively with customers, carers and health and care specialist services and colleagues
- Able to meet conflicting deadlines, prioritise effectively and manage own workload
- Able to use time effectively and prioritise work through good organisational skills
- Self-awareness of own strength and limitations
- Able to undertake duties with a degree of autonomy and accountability
- Able to work effectively as individual but also as part of larger team
Desirable criteria
- Experience of working in a health or social care setting
- Previous experience in an administrative role
- Experience of working within multi-disciplinary teams
- Experience of working with vulnerable people
- Considerable experience working with the public
- Some knowledge of medical terminology
- Up to date knowledge of social care & health systems, processes and pathways
- Able to use of IT systems and keyboard skills including accurate data recording skills
Other
Essential criteria
- An understanding of the principles of equal opportunities in relation to staff and patients
- Willingness to undertake training to develop within the role
Desirable criteria
- Flexible approach to working
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Laura Mack
- Job title
- Operational Lead
- Email address
- [email protected]
- Telephone number
- 07766471931
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