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Detailed job description and main responsibilities

Service Delivery and Improvement

• Support the management the capital and revenue budgets for the Directorate as may be delegated to ensure that expenditure and income is within financial plans and budget and to ensure compliance with Standing Financial Instructions. The post holder will also lead on budget setting, cost improvement plans and contract submissions for the service area.
• Work with relevant stakeholders to establish a culture of continuous improvement within the service area(s) and ensure that best practice in the delivery of high quality, modern, patient centred care is delivered, developed and maintained.
• Develop and implement effective reporting arrangements within the service area to accurately record and monitor performance against local and national targets and to pro-actively develop solutions to manage any variances.
• Support the implementation of change and improvement programmes across the Trust.
• Work under the direction of the clinical and nursing leads to implement best practice guidance and other mandatory standards.
• Contribute to the development and review of the service and business strategy in collaboration with other Divisional leaders to ensure the anticipation of future needs, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service plans.
• Identify and create new business opportunities within and outside the organisation, and to suggest service improvements that will enhance patient care.
• Support the production of business cases, considering a range of options using analytical and interpretation skills, to achieve the required business objectives.
• Identify service redesign options and service improvement plans within the service area that will lead to the delivery of improved clinical outcomes for patients and the more efficient use of resources within the service area.

Communication

• To work with the Clinal Lead and Matron in a triumvirate to ensure an appropriate cascade and escalation of information occurs that enables the delivery of the Trust’s strategy and objectives.
• Establish lines of communication with other colleagues in the Trust and wider healthcare community, to ensure that services are integrated and opportunities for improvements are maximised.
• Ensure that good practice is identified and shared within the Division and wider organisation where appropriate.
• Using the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.
• Analyse and communicate highly complex verbal and written data to relevant stakeholders (internal and external), ensuring all information concerning performance in all areas is communicated and understood and managed confidentially where appropriate.
• Negotiate with others to reach a decision/conclusion to complex problems and to use appropriate influencing skills with supporting departments to ensure the needs of the service are met.
• Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced.
• Demonstrate effective stakeholder management across different departments at all levels. Respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
• Attend, lead and participate in departmental meetings.
• Demonstrate empathy, compassion and diplomacy to communicate effectively with patients and relatives to resolve issues that may arise.

Risk Management

• Lead the development and application of systems, control processes and risk management arrangements that ensure compliance with internal and external governance and best practice requirements.
• Support the directorates management of risks through the creation and management of mitigating actions.

People Management and Development

• Responsible for leading, developing and improving the overall management of administrative services for the Division.
• Provide clear, visible, responsive and professional leadership to all staff within area of responsibility that maximises their effort and potential.
• Monitor workforce performance metrics for area(s) of responsibility and ensure appropriate plans are in place where improvement is required.
• Day-to-day line management of staff.
• Provide leadership and support to all delegated budget holders within the service, while also holding them to account for delivery of a balanced budget and cost improvement plans.
• Support the management of workforce issues through the application of people policies and procedures as required within the Directorate and wider Trust (including, but not limited to, conduct and capability concerns, grievances, attendance management and appeal processes).
• Responsible for management, workforce planning and work allocation of administrative staff at cross-site localities ensuring that the service has the appropriate staff to meet its needs.
• Manage the recruitment process for the identified area(s) of responsibility.

Patient Care Delivery

• In collaboration with clinical leaders, ensure there are robust systems in place for receiving and acting on patient experience and feedback, contributing to the resolution of Divisional wide or highly complex complaints or issues as required.
• Support the investigation of complaints/incidents/ and near misses, ensuring that issues arising from the investigation are suitably addressed and also used as an opportunity to improve and learn within services.
• Ensure compliance towards the constitutional targets for urgent care and key national indicators are supported by developed improvement plans.
• During times of bed escalation lead on the escalation process for the Directorate.
• Actively engage in discussions about future service provision issues such that patients receive the right treatment at the right time in the right place and within budgetary constraints

Please see job description & person specs for full details.