Job summary
- Main area
- Diabetes and Endocrinology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 279-7093673-MAY25
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Sussex County Hospital and Princess Royal Hospital
- Town
- Brighton
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 18/05/2025 23:59
Employer heading
Diabetes and Endocrinology Nurse Administrator
Band 3
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
An exciting opportunity has arisen to join our Diabetes and Endocrinology Service. We are seeking an enthusiastic and motivated Administrator with a high attention to detail.
The post holder will be responsible for providing administrative and clerical support for the Diabetes and Endocrine specialist nurses. The role includes completing and updating reports, producing documents and materials for training and health education. The post holder will also be required to work as part of the Diabetes/Endocrine Nurse Specialist (DNS) team to deliver administrative support including coding, clinical reception, appointments and electronic records. The post holder will be attached to the multi-disciplinary diabetes team (MDT) to deliver the highest standards of administrative support for patients and staff.
Main duties of the job
The role includes completing and updating reports, producing documents and materials for training and health education. The post holder will also be required to work as part of the Diabetes/Endocrine Nurse Specialist (DNS) team to deliver administrative support including coding, clinical reception, appointments and electronic records. The post holder will be attached to the multi-disciplinary diabetes team (MDT) to deliver the highest standards of administrative support for patients and staff.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Detailed job description and main responsibilities
· To Co-ordinate the overall administration process and ensure that a responsive service is available and provided to diabetes and endocrine colleagues.
· Manages own work, prioritises, meet deadlines. Works independently and remotely. Flexible in the workplace setting.
· Provide support to colleagues, sharing knowledge and expertise in IT skills and production of materials , in order to provide the highest possible quality of service with the resources available
· Has knowledge of Excel, work and PowerPoint to produce databases reports
· Ensure stocks of appropriate leaflets, displays, and notices are maintained ordering leaflets relevant to the service e.g. from Age UK, Diabetes UK.
· Receive and respond to telephone calls from patients wishing to change or cancel their appointments, require home blood glucose testing monitoring diaries.
· Deal with complaints in the first instance, and where appreciate refer to senior member of the team.
· Collect, sort and redirect received post. Open all incoming post unless marked to a specified member of staff. Distribute post to appropriate staff members. Take out-going post to collection point promptly each day.
· Operate office equipment for the copying and scanning.
· Type documents such as reports and letters as requested.
· Make bookings or appointments for patients or staff members as required. Complete all clinic outcome coding information and ensure that clinics are fully reconciled. This includes confirming attendance, completing outcome and inputting all the data required recorded on clinic attendance sheets. Clinic management and templates along with validation. Identify capacity issues and escalate.
· Make new referrals from ward to nurse led clinics.
· Cancel appointments and reschedule accordingly liaising with DSN/ENS.
· Maintain and update all Type 1 diabetes, insulin pump and young adult databases.
· Follow office procedures and practices in allocated tasks, which may include using medical record systems, appointment scheduling and the use of medical terminology.
· Arrange meetings and update the nurses’ diaries accordingly ensuring sufficient time allowed.
· Book and set up all training sessions for patient’s education i.e. pump upgrades and Libre education which includes the paperwork audit pathway documentation.
· Pharmacy Prescription deliveries and signing off of prescriptions by consultants.
· Ensure that orders are promptly raised and actions are processed on the
· Trust procurement system and receipted in on the system when goods are received. Follow up on any outstanding items.
· Maintain the Team’s shared drives.
Person specification
Experience
Essential criteria
- 3 GCSE grade 4 or above (A-C grades) including English & Maths
- Experience with Microsoft Office, Excel, Outlook
- NVQ Level 2 In Business equivalent experience
- Able to use own initiative and work unaided in a busy/demanding environment
Desirable criteria
- Experience working with the various Trust electronic systems
- Experience/knowledge of Outpatients processes and clinic changes
Equality, Diversity & Inclusion
Essential criteria
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mary Ramdeen
- Job title
- Service Manager - Diabetes and Eccrinology
- Email address
- [email protected]
- Telephone number
- 696955 EXT63925
- Additional information
Charlie Welfare - Operations Manager - Speciality Medicine
01273 696955 Ext 63925
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