Job summary
- Main area
- General
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 36 hours per week
- Job ref
- 279-7513300-NOV25
- Employer
- University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Louisa Martindale Building, Royal Sussex County Hospital
- Town
- Brighton
- Salary
- £27,485 - £30,162 per annum, pro rata
- Salary period
- Yearly
- Closing
- 14/12/2025 23:59
Employer heading
Medical Secretary - Trauma & Orthopaedic Department
Band 4
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
We are looking for new, enthusiastic staff to join our secretarial team. The role is particularly busy with a lot of variety. You will work in the same area as the consultants and often will deal with their queries and correspondence with them directly.
The secretarial role here is busy and varied. The team works well together and the days fly by!
The department is situated in the new Louisa Martindale Building.
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants
Main duties of the job
You will need excellent time management skills, the ability to organise and prioritise work along with an understanding of, and commitment to, patient confidentiality.
You will carry out the production of clinic letters and other correspondence from the electronic dictation system (G2) including amending and sending letters, when approved/signed on a timely basis.
The ideal candidate will have NHS experience, secretarial experience and have excellent organisational skills.
There are many urgent telephone and email enquiries to the department which are dealt with in a professional manner by the secretarial team.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Detailed job description and main responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
- An autonomous responsibility to manage a full clerical administrative and secretarial service to the Consultants and their teams.
- Take initial receipt of all incoming correspondence and enquiries as appropriate.
- Operate Careflow computer software system for retrieval/tracking of patient information/notes and dealing with patient enquiries.
- Using tact, diplomacy, reassurance and discretion, respond to telephone enquiries from distressed patients and their relatives. Occasionally dealing with verbal abuse.
- Communicate with other Consultants, GP surgeries, Primary Care Trusts, other hospitals, patients and their carers’, managers, wards, admissions, outpatients and many other departments.
- Provide a complete secretarial service including audio typing/touch-typing clinical correspondence, dealing with departmental emails and composition of letters.
- Utilise all modern IT tools available to provide the most efficient use of time and the most effective service e.g. software used Microsoft Outlook, Word, PowerPoint and Excel.
- Comply explicitly with the Trust’s Complaints Procedure. Without delay forward to appropriate parties all formal complaints and responses.
- Personally deal with as many enquiries as possible such as arrangements for meetings, answer patient’s enquiries relating back to them answers and advice as necessary on a regular basis.
- Act as a point of contact for the Clinical Team
Person specification
Microsoft Word, Excel & Outlook experience
Essential criteria
- Microsoft Word, Excel & Outlook experience
- Audio typing skills
- Excellent telephone skills - experience of talking to patients on the telephone & voicemail messages
- Ability to work as a team and work well with others
- Excellent communication skills including use of email & customer care experience
- (Medical) Secretarial Experience (10 points medical / 7 points other secretarial)
- Experience prioritising, organisational and time management skills
Desirable criteria
- Knowledge of G2 digital dictation software
- Medical terminology
- Stress management skills/experience in busy working environment
- Experience of working within the NHS
Equality, Diversity and Inclusion
Essential criteria
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tracy Elliott
- Job title
- Secretarial Services Manager
- Email address
- [email protected]
- Telephone number
- 01273 696955
- Additional information
Please email tracy.elliott7@nhs if you have any questions regarding this vacancy.
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