Job summary
- Main area
- Oncology
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 279-7610689-DEC25
- Employer
- University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Sussex County Hospital
- Town
- Brighton
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 13/01/2026 23:59
Employer heading
Deputy Patient Access Manager
Band 5
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
The Sussex Cancer Centre is seeking a Deputy Patient Access Manager to help deliver a high-quality, flexible administrative service within our busy oncology unit. This key role supports the Patient Access Manager in achieving Patient Access and Cancer Treatment targets.
You will oversee the day-to-day running of outpatient services, ensuring efficient patient flow and timely appointments. The role includes managing peaks in activity, supervising the Patient Access Clerks team, allocating workloads, conducting appraisals, and handling HR matters in line with Trust policy.
We’re looking for someone with extensive experience in booking procedures, a strong understanding of cancer targets and the 18-week referral-to-treatment pathway, plus a proven track record in change management and team leadership. Excellent organisational skills, attention to detail, and the ability to work under pressure are essential. You should be confident in managing your own workload, multitasking, and adapting to changing service demands.
Main duties of the job
- Collaborate with the Operational Manager and Patient Access Manager across all Oncology sites to manage operational processes and address capacity/demand pressures.
- Line manage Patient Access Clerks in the First Contact Oncology Booking Hub, including workload allocation, training, appraisals, recruitment, and HR compliance.
- Advise outpatient and inpatient admin teams on complex patient access, diagnosis, and treatment issues.
- Support delivery of national cancer waiting time standards, including 18 weeks and 2-week wait targets.
- Collect and provide data for statistical reports and performance monitoring.
- Identify and resolve capacity issues affecting cancer waiting times and RTT standards.
- Manage outpatient waiting lists, prevent backlogs, and coordinate additional clinics during peak activity.
- Act as escalation point for patient, relative, and GP queries; investigate complaints and escalate unresolved issues.
- Ensure accurate PAS data entry for cancer waiting times and RTT status.
- Work with clinical teams to ensure compliance with Patient Access Policy.
- Validate cancer waiting times and support RTT and cancer recovery plans.
- Provide information to assist operational and clinical leads in managing demand and capacity.
- Coordinate clinician leave, clinic cancellations, and patient rescheduling.
- Attend PTL and RTT meetings as required.
- Deliver a flexible, efficient admin and reception service supporting patients and clinical teams.
Working for our organisation
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Detailed job description and main responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Please see the detailed job description and person specification for information regarding the main responsibilities .
Person specification
Experience/Qualifications
Essential criteria
- NHS outpatient booking experience
- Contact and/or visit prior to shortlisting application
Desirable criteria
- Working knowledge of Careflow PAS
- Knowledge of Patient Access Policy
Skills
Essential criteria
- IT skills
- Effective communication across a variety of platforms
- Organisational skills
- Ability to establish and maintain working relationships with professionals within the service
Desirable criteria
- Knowledge of UHSx IT systems
People Management
Essential criteria
- Effective leadership skills with the ability to manage and direct people
Desirable criteria
- Experience of undertaking performance and development reviews
Equality, Diversity and Inclusion
Essential criteria
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jo Chamberlain
- Job title
- Operational Manager - Oncology
- Email address
- [email protected]
- Telephone number
- 07990 800723
- Additional information
Email: Paula,[email protected]
Patient Access Manager - Oncology
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