Job summary
- Main area
- Ophthalmology
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 279-7455661-NOV25
- Employer
- University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Sussex Eye Hospital
- Town
- Brighton
- Salary
- £31,049 - £37,796 per annum, pro rata
- Salary period
- Yearly
- Closing
- 02/12/2025 23:59
Employer heading
Ophthalmology Failsafe Officer
Band 5
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
To support the Head and Neck Directorate in achieving departmental, national and Trust objectives, and in the provision of an efficient and effective service.
Responsible for the operational management of all aspects of failsafe and data extraction and interpretation. Works closely with the Patient Access Manager and Deputy Patient Access Manager in allocation of failsafe tasks. To liaise with Ophthalmology Consultants, nursing team, and Patient Access Managers to ensure the provision of a professional, competent administration service to the department. Works without supervision within defined guidelines but uses own discretion to decide how best to achieve desired results.
Main duties of the job
· To work with the Patient Access Managers in organising additional clinical activity to meet the needs of the service.
· Possesses excellent planning and organisational skills with the ability to delegate tasks whilst maintaining an accurate overview of the situation keeping in mind the ultimate objectives of the service.
· Able to fformulate and adjust plans and strategies across a broad range of complex activities.
· Manages own work programmers and priorities to meet deadlines.
· Responsibility for writing and implementation of protocols and SOPS for failsafe procedures and ensuring these are updated as necessary.
· To support the implementation of PFIS and any Improvement programmes.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Detailed job description and main responsibilities
Communication
· Providing and receiving complex and sensitive information regarding patient appointments and / or clinic schedules, where a persuasive and negotiating manner is required, due to possible barriers.
· Ensure that confidentiality is always maintained and that staff adhere to the Data Protection Act, Freedom of Information Act and the Caldicott Principles.
· Contribute to Directorate meetings for the area of expertise and up-to-date knowledge pf service performance in a clear, concise manner.
Service Delivery and Improvement
· Carries primary responsibility for failsafe procedures of the Ophthalmology department, ensuring regular checks are completed in a timely fashion.
· Monitors patients pathways to ensure timelines are adhered to and patients are in the appropriate part of their pathway.
· Liaises with Patient Access Managers and booking team, to ensure patients are not lost to follow up and target times are met.
· Works closely with Patient Access Managers in planning of clinics to ensure capacity can meet demand by supplying accurate data.
· Undertakes a wide range of complex clerical tasks including interrogating the PAS system to extract complex statistical data.
· Analysing and assessing complex statistical data and working closely with the Patient Access Managers on decision making based on this data.
· Ensuring national quality assurance standards are maintained.
· Provides support to the Patient Access Managers.
· Supports Patient Access Managers in the smooth provision of services and in maintaining the quality of service provided.
· Always maintains confidentiality.
· Responsible for data entry onto PAS and EPR/EDMS, updating patient pathways and appointments.
· Collect statistical information in order to develop and improve quality and performance as appropriate and necessary within the Directorate.
· Gathers and compiles information and statistics on a monthly basis for reports to the Directorate.
· Maintaining Directorate spreadsheets to monitor activity which is under the supervision of the post holder. Creating new databases as required.
· Continuous audit of the use of information systems and processes required to assure the smooth running of the Directorate.
· Carry out any other reasonable duties commensurate with the role and delegated or requested by the manager or supervisor, as the needs of the service require.
· The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the ward or department and the Trust.
People Management and Development
· Supervises failsafe tasks delegated to other members of staff.
· Provides support to all staff in their separate task areas as required.
· Trains staff in failsafe principals and procedures as necessary.
Patient Care Delivery
· To work with the Patient Access Managers in organising additional clinical activity to meet the needs of the service.
· Possesses excellent planning and organisational skills with the ability to delegate tasks whilst maintaining an accurate overview of the situation keeping in mind the ultimate objectives of the service.
· Able to fformulate and adjust plans and strategies across a broad range of complex activities.
· Manages own work programmers and priorities to meet deadlines.
· Responsibility for writing and implementation of protocols and SOPS for failsafe procedures and ensuring these are updated as necessary.
· To support the implementation of PFIS and any Improvement programmes.
Person specification
Experience
Essential criteria
- Able to compile and analyse complex statistical data.
- Excellent communication skills
Desirable criteria
- Knowledge of current NHS strategies and policies
Equality, Diversity and Inclusion
Essential criteria
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Michelle Riley
- Job title
- Head & Neck PA
- Email address
- [email protected]
- Telephone number
- 01273696955
- Additional information
n/a
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