Job summary
- Main area
- Sexual Health
- Grade
- Band 4
- Contract
- Permanent: Monday to Friday work pattern
- Hours
- Full time - 37.5 hours per week (Can be worked condensed hours with one early finish per week)
- Job ref
- 279-7541087-OCT25
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- RSCH
- Town
- Brighton
- Salary
- £27,485 - £30,162 Per annum pro rata
- Salary period
- Yearly
- Closing
- 14/11/2025 23:59
Employer heading
Recall Health Adviser
Band 4
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
This post is office based, situated in a busy and fast paced office environment. The post holder is required to manage the results and recall service, along with one other recall health adviser and a results coordinator. The post sits within the wider Health Adviser Team.
There is training and support provided in order to understand the IT systems, specific diagnoses and the different implications and management of positive results.
The post holder will ideally be hard working, team focused and have a high degree of sensitivity and emotional intelligence.
Main duties of the job
The post holder will be required to interpret and action positive results for patients screening at Sexual Health and Contraception Service (SHAC) in Brighton. This is a vital role that underpins the smooth running of the service. The post holder will be contacting patients directly to discuss results over the phone and use their skills and knowledge to navigate sensitive or challenging conversations.
Strong organisational and administrative skills are also key to support the smooth running of a busy office and provide administrative support to the health adviser team.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Detailed job description and main responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
To action daily positive results and update and record actions on patient EPR system.
Give patients diagnosis of STI's over the telephone and manage associated questions
Ensure that patients attend the required treatment appointments and follow up and recall where necessary
Initiate conversations about partner notification and have a wider understanding of the public health implications for this.
Have a sound knowledge of systems that support smooth running of Health Adviser and SHAC service. For Example SXT. IPROC, MILL Systems (to be INFORM) ICE, Panda, Bamboo, Excel, word, Spine
Ability to speak to patient's in distress, or who have significant vulnerabilities, be able to make an accurate assessment of their needs and an awareness of when to escalate concerns to the health adviser team.
Have a sound understanding of Safeguarding procedures and responsibilities.
Person specification
Essential
Essential criteria
- High Level of IT aptitude
- Sound knowledge of systems related to role and ability to learn
- Experience working in a fast paced, pressured environment
Desirable criteria
- Experience working in the NHS
- Experience working in a sexual health clinic or related organisation
- Knowledge of issues relating to sexual health and emotional sensitivity
Equality, Diversity & Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of equalities issues.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Afra Barrett
- Job title
- Senior Health Adviser
- Email address
- [email protected]
- Telephone number
- 01273 664716
- Additional information
For further discussion or to arrange a visit to the department, contact John Mear, Results Coordinator
01273 523388 opt 2
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