Job summary
- Main area
- Home First Chichester
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 150-GM1886-UPC
- Employer
- Sussex Community NHS Foundation Trust
- Employer type
- NHS
- Site
- Bicentennial Building 1st Floor
- Town
- Chichester
- Salary
- £24,625 - £25,674 per annum/pro rata
- Salary period
- Yearly
- Closing
- 17/07/2025 23:59
- Interview date
- 05/08/2025
Employer heading
Home First Administrator
NHS AfC: Band 3
Job overview
Are you looking for a role where every day brings new challenges and the opportunity to change the lives of people in Sussex? Now is the perfect time to be part of our evolving Home First Service.
This is more that just a job- it’s a chance to be part of an innovative wrap around recovery service that helps people recover at home and regain their independence, giving them the confidence to get back to daily life.
You could become part of our exciting service, bringing the unique benefits of a wraparound recovery service from hospital discharge. The principle of the service ensuring that recovery involves working towards the person being as independent as possible through enablement.
Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Skilled Worker visa: going rates for eligible occupation codes - GOV.UK
Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK
Main duties of the job
The focus of this role is providing day-to-day administrative support for the multidisciplinary team (MDT).
You will be liaising with patients and their families, staff and other departments or agencies by telephone, taking messages, answering routine enquiries, and escalating queries as appropriate. You will be involved in daily clinical MDT meetings, ensuring patient records are appropriately updated and discharge letters completed.
A key part of the role is leading on the co-ordination of patient experience outcome measures for the service and providing daily reports on staffing data for the leadership team. Other duties you will undertake include managing medical devices used by the team and supporting them with any system issues such as reporting and dealing with IT problems. You will also have the opportunity to contribute to service planning and development in relation to administration systems and procedures.
Working for our organisation
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?
• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast
Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Detailed job description and main responsibilities
Further information is available in the attached job description and person specification.
If you would like to discuss this role or find out more, you can contact our Operational Team Lead :
Michelle Jackson Mobile - 04483969057
Person specification
Qualifications
Essential criteria
- General standard of education to GSCE level or equivalent
- NVQ level 2 or equivalent (health and social care or business administration) or be willing to undertake
Desirable criteria
- Audio typing
Experience
Essential criteria
- Recent secretarial or administrative experience
- Evidence of consistent pattern of learning from education, training and experience
- Experience of typing and producing documents e.g. letters and reports
Desirable criteria
- Experience of development and management of filing systems
- Experience of working in a health or social care setting
- Experience of data inputting, databases, spreadsheets
- Experience of ordering supplies and maintaining stock
Skills
Essential criteria
- Able to use time effectively and prioritise work through good organisational skills
- Able to maintain confidentiality and deal with sensitive information
- Able to use recognised IT packages e.g. Microsoft Office including Excel
- Able to use of IT systems and keyboard skills including accurate data recording skills
- Able to use strong interpersonal skills and appropriate empathetic and tactful manner
- Able to communicate effectively with customers, carers and health and care specialist services and colleagues
- Able to work effectively as individual but also as part of larger team
Other
Essential criteria
- An understanding of the principles of equal opportunities in relation to staff and patients
- Willingness to undertake training to develop within the role
- Car driver (Valid Driving License for use in the UK)
- Access to a vehicle for work purposes
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Michelle Jackson
- Job title
- Operational Team Lead
- Email address
- [email protected]
- Telephone number
- 07483 969057
- Additional information
Karen Hartley
Clinical Lead
07904460368
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