Job summary
- Main area
- Diabetes and Endocrinology
- Grade
- Band 2
- Contract
- Permanent: Part time
- Hours
- Part time - 22.5 hours per week (Wednesdays - Fridays every week from 08:00 - 16:00)
- Job ref
- 279-7423907-SEP25
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- St Richard's Hospital
- Town
- Chichester
- Salary
- £24,465 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 02/10/2025 23:59
Employer heading
Diabetes and Endocrine Receptionist
Band 2
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form:
https://apps.trac.jobs/accessibility?_ts=1
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
This is an exciting opportunity to join the Diabetes and Endocrinology admin team as a receptionist for our Diabetes centre based at St Richard's Hospital, Chichester. The team is seeking a motivated individual who is able to work solo and as part of a team when required.
This post is a full time role 37.5 hours per week.
To provide an efficient, reliable and responsive clerical and administrative
service to the Diabetes Centre, including booking of clinics, clinic reception, daily administration tasks and patient services using computerised systems
Main duties of the job
Diabetes and Endocrinology are seeking a receptionist to greet patients in a friendly, courteous manner, book patients in using the trust computer patient system, book follow up appointments for patients, help with clinic flow as and when required amongst other reception duties.
Please see the attached job description for more information.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Detailed job description and main responsibilities
- To provide a welcoming and courteous front of house reception to the Diabetes Centre to
ensure patients and visitors are treated in line with Trust expectations.
To provide an efficient, reliable and responsive patient administration service to the Diabetes
Centre.
To provide and receive information orally, in writing or electronically to inform colleagues,
patients, carers, relatives and the general public about appointments, clinics and events in the
Diabetes Centre. - To greet patients in an efficient, friendly, and courteous manner.
- To book patients onto the computer system and check current details for accuracy.
- Be able to adjust patient details as required, in line with Trust policy, Data Quality and Information Governance.
- Liaise with medical staff and nurses to ensure efficient use of clinic time.
- To mutually agree and book follow-up appointments with patients as they leave the clinic.
- Cache up clinics effectively ensuring all outcomes are completed.
- Liaise with the appropriate Consultants, secretary or booking team if unable to book a follow-up appointment.
- To coordinate patient flow through the various stages of the clinic.
- To identify high levels of DNAs in clinic and report it to management.
- Record upon arrival and resolve any hospital transport patient issues.
- Track medical notes into the department using the patient tracking system. Ensure there are no case notes missing. Organise received notes into order for clinics.
- Ensure medical notes are prepped and ready prior to the start of the clinic.
- Ensure clinic pick lists are provided to medical teams in clinic.
- Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them.
- Deal with telephone calls in a competent, friendly, helpful, and polite manner.
- Resolve problems and deal with all queries at the reception desk with competence.
- Attend departmental meetings as arranged.
- Maintain confidentiality of information about patients, staff, and other health service business.
- Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service.
- Other reasonable duties relating to the smooth running of the Diabetes Day centre.
Person specification
Experience
Essential criteria
- Customer Service/Administration Experience.
- GCSE or equivalent in English and maths.
- Knowledge of Word, Excel, Outlook, and other related PC applications
Skills
Essential criteria
- Able to deal with highly stressful situations in a calm and professional manner.
- Excellent verbal and written communication skills with the ability to communicate with patients/service users and staff at all levels of the organisation.
Equality, Diversity, and Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Akhil Parayil
- Job title
- Directorate Support Manager
- Email address
- [email protected]
- Telephone number
- 07448497556
- Additional information
For additional details -
Please contact Dee Humphries - Service Manager, Internal Medicine ([email protected])
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