Job summary
- Main area
- Urgent and Emergency Care
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 279-7335190-AUG25
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- St Richards Hospital/Worthing Hospital
- Town
- Chichester/Worthing
- Salary
- £46,148 - £52,809 per annum
- Salary period
- Yearly
- Closing
- 24/08/2025 23:59
Employer heading
Service Manager - SRH&WGH UTC
Band 7
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
UHSussex is pleased to have secured external funding for the role of Service Manager - SRH&WGH UTC.
An exciting opportunity has arisen within the Urgent and Emergency Care Directorate for a Service Manager to lead and manage the Urgent Treatment Centre's at St Richard's and Worthing Hospitals. This key role will help drive forward our improvement programmes that includes significant service redesign interlinking with our Emergency Departments. Worthing also have a new Urgent Treatment Centre opening in September.
This fast paced role will join a strong directorate team and support them, and the Divisional senior management team through the co-ordination of performance monitoring, clinical governance reporting, project work, and with gathering relevant information / production of reports as required.
Main duties of the job
The post holder will be directly responsible for supporting and co- coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day to day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.
Working for our organisation
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Detailed job description and main responsibilities
- Take a proactive lead in the day-to-day operational management of all UEC services acting as the designated operational bronze for the directorate, resolving internal and external barriers to patient flow, with appropriate escalation
- Use the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.
- To work closely with the Clinical Lead and Matron in a triumvirate approach supporting service delivery and cascade and escalate of information enabling the delivery of the Trust’s strategy and objectives.
- Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced
Person specification
Experience/Qualifications
Essential criteria
- Educated to degree level or equivalent professional experience
- Experience of managing performance activities in an NHS organisation
- Experience of managing people
- Experience of IT systems
- Experience of training and coaching staff
Desirable criteria
- Project Management Qualification
- Knowledge of NHS national targets
- Experiencing managing rotas and complex schedules
Skills
Essential criteria
- Presentational skills: To interpret complex information and take appropriate action and provide expert advice as a result.
- To interpret trends in complex occurrences or complaints and take appropriate action and/or seek expert advice from appropriate sources
- To plan and prioritise own and facilitate the management teams work:
- To identify and plan own professional development needs
People Management and Development
Essential criteria
- Highly developed communication and negotiating skills
- To be able to Lead, motivate and influence individuals both within and external to the organisation
- To facilitate good working relationships with other colleagues across the directorate, Trust and Local Health Economy
- To manage difficult situations including challenging behaviour: To be able to communicate effectively in writing, verbally complex information
Strategic
Essential criteria
- Demonstrable previous success in leading and delivering change and performance initiatives
- Knowledge and understanding of recruitment and retention of staff and experience of successful deployment
- Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
- Ability to think and plan strategically, tactically and creatively and to prioritise work programmes in the face of completing demands
- Knowledge and experience in the use of human resource policy and procedure
- Works on own initiative within Trust policies, referring to management for guidance when required
EDI
Essential criteria
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Pete Mitchell
- Job title
- General Manager
- Email address
- [email protected]
- Telephone number
- 01243788122
- Additional information
Can also be contacted via teams
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