Job summary
- Main area
- Appointments Clerk
- Grade
- NHS AfC: Band 2
- Contract
- Secondment: 10 months (up to April 2026)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 374-LC3125-B
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Conquest
- Town
- Conquest
- Salary
- £24,169 per annum, pro rata
- Salary period
- Yearly
- Closing
- 26/06/2025 23:59
Employer heading
Appointments Clerk (Outpatients Booking Team)
NHS AfC: Band 2
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
We are currently recruiting to our Outpatient Departments at ESHT, the post for a 37.5 Appointment Clerk. The successful applicant will be based at Conquest Hospital
The Outpatient Booking department is a fast responsive department, the successful candidate will need to be able to demonstrate good written and verbal communication skills.
The ideal candidate will have excellent communication skills, IT knowledge, an ability to work on their own initiative and as part of a team working to strict deadlines.
Main duties of the job
The department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree appointment dates with our patients as well as performing a rostered telephone sessions, depending on the service needs of the department. Therefore the ideal candidate will have excellent communication skills, IT knowledge and an ability to work on their own initiative and as part of a team, working to strict deadlines.
The hours of the service operate between 8am- 6pm Monday - Friday, in shifts of 8.00- 16.00, 09.00-17.00 and 10.00-18.00 with Saturday working 9am -12pm on a rota basis.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in English and Maths
- Ability to undertake additional training on departmental IT and manual systems
- Computer literate
Experience
Essential criteria
- Previous admin and clerical experience in a busy office environment or similar skills
Desirable criteria
- Experience and understanding of a Patient Administration System (PAS)
- Customer care skills and experience, preferably within a healthcare environment
Skills / Knowledge / Abilities
Essential criteria
- Knowledge of IT systems.
Desirable criteria
- An awareness of Government Access Targets.
Employer certification / accreditation badges
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Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sarah Mohammed
- Job title
- Outpatient Booking Manager
- Email address
- [email protected]
- Telephone number
- 0300 131 4500
- Additional information
Contact telephone number extension: 774165
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