Job vacancy: Senior Patient Care Adviser, Sussex Community NHS Foundation Trust, Crawley, West Sussex

Job summary

Main area: Administration
Grade: Band 4
Contract: Permanent
Hours: Part time - 32 hours per week (Hours to be worked across 4 or 5 days per week)
Job ref: 150-MM1951-PC

Employer: Sussex Community NHS Foundation Trust
Employer type: NHS
Site: Physiotherapy Department, Crawley Hospital
Town: Crawley, West Sussex
Salary: £27,485 - £30,162 £27,485 - £30,162 per annum pro rata
Salary period: Yearly
Closing: 21/08/2025 23:59

Senior Patient Care Adviser

Band 4

Detailed job description and main responsibilities

Our Senior Patient Care Advisers work a split week in the Physiotherapy Departments in both Crawley Hospital and Horsham Hospital.

This role sits within the Sussex MSK Health service and is employed by Sussex Community Foundation Trust. Sussex MSK Health is an NHS service delivered in partnership between Here and Sussex Community NHS Foundation Trust.

For further information about Sussex MSK Health, please visit www.sussexmskhealth.co.uk.

Person specification

Qualifications and/or professional registration

Essential criteria

Educated to NVQ level 3, Certificate of Higher Education or equivalent experience

Experience

Essential criteria

In an administrative role
Of staff supervision and coordinating work within a team to meet objectives
Of working with a professional team
Of customer care or similar service industry practices

Desirable criteria

Of complying with patient confidentiality (or similar) and data protection (GDPR) requirements
Of NHS admissions / outpatient department procedures (or similar)
Of patient administration and/or appointment booking systems (or similar)
Of dealing with upset or difficult patients / customers by telephone or face-to-face

Skills & Knowledge

Essential criteria

Ability to communicate effectively face to face and on the telephone with a range of people in a range of situations.
Intermediate level use of Word, Excel, and MS Outlook
Fast and accurate keyboard skills
Good listening skills with the ability to maintain focus, recognise possible distractions and ignore/deal with them
Ability to coordinate and prioritise work of a team to ensure deadlines and targets are met
Ability to plan and organise own work effectively and work under own initiative to achieve key performance indicators and meet demanding deadlines
A meticulous approach to ‘paperwork’ and data entry
Ability to write clear, concise, grammatically accurate communications (e.g. letters, emails)
Excellent telephone manner and the ability to manage calls in a professional way

Desirable criteria

Knowledge of SystmOne and Electronic Referral System (eRS)
Knowledge of hospital and care appointments systems
Understanding of principles of care e.g. First do no harm and patient confidentiality