Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Monday / Tuesday/Wednesday 8.30am - 5pm with one hour for lunch)
- Job ref
- 374-EDCG4326
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Eastbourne
- Town
- Eastbourne
- Salary
- £28,392 - £31,157 per annum, pro rata
- Salary period
- Yearly
- Closing
- 02/07/2026 23:59
Employer heading
Reception Supervisor
NHS AfC: Band 4
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
We are seeking a motivated and highly organised Reception Supervisor to lead our Reception team within a busy hospital environment. The post is part time. Hours and days required are Monday - Wednesday 8.30am - 5pm with an hour for lunch. This is a key role in ensuring that patients visitors and staff receive a professional, efficient and compassionate service.
Main duties of the job
You will oversee the day to day running of the reception area, supported by the Reception Manager who works cross site. You will support a team of receptionists and ensure that high standards of customer service and operational efficiency are consistently maintained.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Educated to GCSE (or equivalent) to include English and Maths Grade C or above.
- NVQ3 admin or proven equivalent experience.
- Computer literate with ability to undertake additional training on departmental IT and manual systems
- Evidence of continued professional development to NVQ4 / diploma equivalent to include training and/ or proven experience in : o Computerised and manual patient records systems o Staff supervision & training o Customer care o Patient confidentiality and Data Protection
Desirable criteria
- Additional relevant qualifications e.g. IT, risk assessment
Experience
Essential criteria
- Significant previous experience in an Administration working environment
- Experience of supervising administration staff
- Managing conflict in the workplace
- Experience and understanding of a PAS system
- Experience and thorough working knowledge of Oasis and the Clinics for OPD
- Working to tight deadlines and prioritising workload
- Customer care skills and experience in the NHS
- Good working knowledge of Microsoft Office, especially Word and Excel.
- Understanding of information governance issues and Datix reporting
- Awareness of patient confidentiality and data protection issues.
Desirable criteria
- Managing rotas for groups of staff
- Experience of dealing with PALS, Complaints and Datix incidents
- Experience of recruitment and selection of staff
Skills
Essential criteria
- Good interpersonal skills, effective communication with patients and colleagues at all levels within the organisation
- Ability to work on own initiative and as part of a team and motivate staff.
- Able to work calmly in a pressurised environment
- Ability to prioritise workload, deal with interruptions
- Good organisational skills
- Demonstrate an understanding of the Trust core values.
Desirable criteria
- Shown willingness to plan and adapt to change
- Ability to prioritise conflicting issues and make decisions.
Employer certification / accreditation badges
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Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Raechell Carr
- Job title
- Elective Reception Manager
- Email address
- [email protected]
- Additional information
monique. [email protected]
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