Job overview

This is an exciting opportunity to join our audiology service as a full-time Senior Administrator.

Our service provides audiology services for all ages across East Sussex and your role will support the smooth running of this service ensuring we are family friendly and patient focused to ensure the needs of our deaf patients are met.

You will provide a range of administrative duties such as managing referrals, booking appointments, waiting lists, audio typing, telephone queries as well as providing support for the band 2 administrators. You will have daily contact with patients, audiology clinical staff and other services supporting their enquiries and problem solving.

You will be an experienced administrator, used to managing service users queries/ customer service and be experienced in dealing with difficult situations. You will have good communication skills, work well under pressure and be flexible in your approach to work, able to prioritise tasks appropriately and support others to do the same. You will have good IT skills including word, excel and email and be able to learn new systems, such as the audiology electronic patient record system, Auditbase.  

The role is currently based at Avenue house, Eastbourne and whilst you are mainly based here, you may be required to work off site on occasion.

Main duties of the job

To work within the Audiology department (Adult / Paediatric / NHSP), providing a comprehensive and professional administrative service including appointments, waiting lists, audio typing and departmental support.
Assisting the Lead Administrator and the Admin supervisor in the smooth running of the service and ensuring a family friendly, professional and patient focused approach within the team for service users. Ensuring effective communication between patients and Audiology staff. 
Supporting band 2 administrators to ensure the quality and performance remains high and their wellbeing is supported. 

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year. 

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

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