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Job summary

Main area
Booking & Reception Administrator
Grade
NHS AfC: Band 2
Contract
Permanent: 37.5
Hours
Full time - 37.5 hours per week (Mainly located in the Bookings office Holiday cover for CCU Reception)
Job ref
374-SR3757
Employer
East Sussex Healthcare NHS Trust
Employer type
NHS
Site
Eastbourne District General Hospital
Town
Eastbourne
Salary
£24,465 per annum
Salary period
Yearly
Closing
05/09/2025 23:59

Employer heading

East Sussex Healthcare NHS Trust logo

Cardiology Reception and Booking Administrator

NHS AfC: Band 2

We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area. 


We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex. 


Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes. 


The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. 

 

Job overview

This is a  fast paced demanding  but rewarding role. If you are looking for a challenge and want to feel you are making  a real difference, we want to hear from you. You will be working with a team of highly qualified  professionals, from Cardiologists, physiologists  and  Nurses along side the rest of the admin team. You will need to be organised, be able to prioritise and work to strict booking time frames and deadlines.

You will contribute to the income of the department by ensuring all clinics are fully utilised and cashed up. Producing and reporting test results and ensure they are disseminated to the correct consultant. This position is a hybrid role which includes covering the Cardiology Reception for annual leave.

Main duties of the job

The job is varied and will allow you to use your initiative. You will ensure all clinics are filled by booking onto the  Tomcat and Pas booking systems. Take calls from patients and liaise with them  regarding their bookings. A degree of compassion must be demonstrated when communicating with our Cardiology patients.  Moving and cancelling patients and clinics at short notice will be part of this role. Supporting other team  members during holiday time.  2  days of the role  will be  based in the Cardiology Reception area. Here you will meet and greet our patients with a professional, welcoming  manner. Help to rebook appointments answer queries and cash up clinics.

This is not an exhaustive list and full training and support will be provided to  the successful candidate.

Work each day to deliver our Trust Values by demonstrating Kindness, Inclusivity and Integrity.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year. 

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria
  • GCSE or equivalent in English and Maths
  • Ability to undertake additional training on departmental IT and manual systems
  • Computer literate

Experience

Essential criteria
  • Previous admin and clerical experience in a busy office environment or similar skills
Desirable criteria
  • Experience and understanding of a Patient Administration System (PAS)
  • Customer care skills and experience, preferably within a healthcare environment.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyDisability confident leaderImproving working livesCare quality commission - GoodArmed Forces Covenant Gold AwardNational Preceptorship for Nursing Quality MarkSilver Award 2024 - Wellbeing at Work - East Sussex

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Christine Caulfield
Job title
Cardiology Elective Bookings Manager
Email address
[email protected]
Telephone number
03001314500
Additional information

Extension no. - 7345434

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