Crynodeb o'r swydd
- Prif leoliad
- Appointments Booking Clerk
- Gradd
- NHS AfC: Band 2
- Contract
- Secondiad: 9 mis (up to 13/09/26)
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 374-EDCG1326
- Cyflogwr
- East Sussex Healthcare NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Conquest Hospital
- Tref
- Hastings
- Cyflog
- £25,272 per annum, pro rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 23/04/2026 23:59
Teitl cyflogwr
Appointments Booking Clerk - Conquest
NHS AfC: Band 2
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Trosolwg o'r swydd
An exciting opportunity has arisen within our booking office. We currently have a vacancy for a full time (37.5) Appointments Booking Clerk to be based at the Conquest Hospital, within the Outpatient Booking Service, in East Sussex Healthcare, NHS Trust.
Prif ddyletswyddau'r swydd
The department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs, of the department. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. The hours of the service operate between 8am – 6pm Monday - Friday, in shifts of, 08:00-16:00, 09:00 -17:00 and 10:00-18:00, with weekend work 9am – 12 noon on a rota basis.
Gweithio i'n sefydliad
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Good general education to GCSE or equivalent level including English and Maths
- Ability to undertake additional training on departmental IT and manual systems
- Computer literate
Meini prawf dymunol
- ECDL or alternative IT qualification
Experience
Meini prawf hanfodol
- Previous admin and clerical experience in a busy office environment or similar skills
Meini prawf dymunol
- Experience and understanding of a Patient Administration System (PAS)
- Customer care skills and experience, preferably within a healthcare environment
Skills / Knowledge / Abilities
Meini prawf hanfodol
- Good keyboard and IT skills including knowledge of Microsoft Office Word, Excel and Outlook
- Able to work to deadlines
- Good interpersonal skills
- Good telephone manner
- Ability to work on own initiative and as part of a team
- Able to work in a pressurised environment
- Professional telephone manner
Meini prawf dymunol
- Good time management
- Ability to accept and manage change
- An awareness of Government Access Targets
- Ability to control a conversation with a difficult or emotional patient.
Bathodynnau ardystio / achredu cyflogwyr
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Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Application numbers
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Eliza Karel
- Teitl y swydd
- Elective Booking Manager
- Cyfeiriad ebost
- [email protected]
- Gwybodaeth i gefnogi eich cais
0300 131 4600 ext 771807
Rhestr swyddi gyda East Sussex Healthcare NHS Trust yn Gwasanaethau Gweinyddol neu bob sector