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Job overview

We are recruiting!

Are you:

Enthusiastic/driven?

Organised?

Positive?

Empathetic?

Reliable?

Solution focussed?

IT literate?

Resilient?

Motivated to support the NHS?

 

Do you have:

Customer service experience?

Team leading/supervisory experience?

A good work ethic?

A team work ethos?

A “can do” attitude

Initiative?

A passion to improve patient experience?

A sense of accountability?

This role is pivotal to the success of the department. Working closely with clinicians and management, you will use your skills to examine current working practices, to achieve efficiencies across the department, by leading, motivating and supporting the administration team in order to make a positive contribution to the patient experience.  If you enjoy variety in your work, have the resilience to work under pressure at times and you can answer “yes” to the above then we want to hear from you. 

Main duties of the job

The successful candidate will need to deal with patients, clinicians and other staff members, ensuring high levels of customer service and attention to detail. You will have regular interaction with the secretarial management team and the departmental service manager. It is essential that you are able to demonstrate good interpersonal, verbal and written skills and have a "can do" attitude.

You will have a good level of IT literacy as you will be using multiple software packages.

This role will keep you both challenged and busy as you work closely with colleagues to support the clinical team of Consultants, junior doctors and specialist nurses.

Potential applicants should ensure they evidence the skills listed above in their application.

Please note: This advert may close early if a high volume of applications are received

In return we offer our employees:

Training & development including paid apprenticeships leading to valuable qualifications

Career progression opportunities

27 days paid annual leave plus bank holidays rising to 33 days with continued service

Contributory pension scheme

Flexible working patterns

A wide range of NHS staff benefits including discounts across many retailers, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.

Still not sure?  Contact Bobby Rawlinson on bobby.rawlinson@nhs.net to discuss further and he will answer any queries you may have.

Working for our organisation

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by  7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.