Job summary
- Main area
- Endoscopy
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 279-7279747-JUL25
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Princess Royal Hospital
- Town
- Haywards Heath
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 06/08/2025 23:59
Employer heading
Endoscopy Booking Administrator
Band 3
Job overview
To be the first point of contact for patients, GP’s, Consultants, Nursing staff External Agencies, and the multidisciplinary team in regard to any procedure appointment, and enquiry.
To support the Patient Access Manager in the accurate maintenance of the Endoscopy waiting list.
Staff member accountable to:
- Operational Manager for Gastroenterology/Endoscopy
- Patient Access Manager
Main duties of the job
An exciting opportunity has arisen to work within the administrative team in the Endoscopy Booking Office. We are looking for an enthusiastic, dynamic and highly motivated individual to work alongside the current booking team to assist in maintaining a high standard of care in a busy operational service environment.
This position will be ideal for a passionate team player dedicated to providing the highest level of service expected within this unit.
Working in collaboration with both administrative and clinical staff, the post holder will work towards achieving an accurate and detailed knowledge of the department. Duties include liaising with Nurses and Consultants, booking urgent and routine procedures in accordance with our key performance targets; the ability to provide and receive information which may be complex, sensitive or contentious in nature; and the ability to engage in the day to day problems that arise within the unit.
The ideal candidate will work well within a team and be considerate and flexible to cater to the department's needs. The post holder will be self- motivated and focused to achieve the targets set within the unit.
This is a full-time post, hours to discussed interview
Working for our organisation
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Detailed job description and main responsibilities
- Covering reception duties within the Princess Royal Hospital Endoscopy Unit.
- Cover reception duties within the Royal Sussex County Hospital Endoscopy Unit where needed.
- Receiving referrals and loading patient onto correct patient system waiting list.
- Ability to recognise different types of procedures, their importance and to them book accordingly
- Dealing with Cancer Pathway referrals as per national and local guidelines, giving instructions and reassurance in a sensitive manner.
- Ensuring the appropriate preparation (prescription medication) and instructions are dispatched to the patients prior to procedure.
- Organising hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced Sedation.
- Initiating and arranging blood tests prior to certain procedures
- Liaising with GP's and referring Consultants in regard to their patients both verbally, by letter or via e-mail.
- Booking of support staff e.g. interpreters.
- Attending weekly departmental planning meeting and implementing any necessary list re-organisation
- Dealing with challenging and stressful situations when contacting patients at short notice to amend appointments.
Person specification
Essential
Essential criteria
- Relevant reception / public facing experience
- Good written and verbal communication skills
- Ability to work to tight deadlines
- 5 + GCSE's (Incl. English and Maths) or equivalent
- NVQ level 3 in Business Administration or Customer service or equivalent qualifications or relevant experience
Desirable criteria
- Previous NHS experience
- An understanding of the endoscopy service
- Knowledge and understanding of scheduling tools
- Experience using PAS systems or scheduling tools
Equality, Diversity, and Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles (as appropriate to role
- Evidence of having undertaken own development to improve understanding of equalities issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Archie Atherton
- Job title
- Patient Access Manager
- Email address
- [email protected]
- Telephone number
- 07785447462
- Additional information
Archie Atherton - 07785 447462
Patient Access Manager - Gastroenterology, Hepatology and Endoscopy
Leah Nelson - 07584614952
Deputy Patient Access Manager - Endoscopy
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