Job summary
- Main area
- Retails and Events
- Grade
- Band 2
- Contract
- BANK as and when
- Hours
- Flexible working - Various Hours
- Job ref
- 279-7420338-AUG25
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Princess Royal Hospital
- Town
- Haywards Heath
- Salary
- £12.36 per hour
- Salary period
- Hourly
- Closing
- 14/09/2025 23:59
Employer heading
Bank Receptionist
Band 2
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form:
https://apps.trac.jobs/accessibility?_ts=1
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
- Responsible for delivering a friendly efficient reception service to staff and visitors arriving at across both BSUH.
- To work as an integral member of the Retail and Events team providing a quality service linked to high standards of customer and patient care.
- To ensure and maintain the organisation and administration of the services.
- The post holder will manage a team of receptionists to deliver the highest standard of administrative support to across both BSUH staff.
- To operate the across both BSUH reception Internal Telecoms System ensuring all incoming calls are answered swiftly and efficiently transferred to the correct extension.
- To ensure all visitors are greeted in a professional manner and directed to the appropriate location across both BSUH.
- To attend weekly reception meetings, taking minutes and the production of analytical reports. To manage the daily invoicing, produce reports, manage social media posts and internal advertising and communications.
- To provide administrative support to Retail and Events Reception Manager and All Assistant Duty Manager.
The post holder will need to be fully aware of the Trust’s Values & Behaviours initiative and act accordingly
Main duties of the job
- Understand the Trusts key priorities and those of your users and translate these into key priorities for your division.
- To co-ordinate the reception process and to ensure a responsive service is always available.
- Deal with complex and contentious issues within the scope of the role, and to report such issues to the Retail and Events Reception Manager for advice and support if they have wider implications for the department or trust.
- To regularly review the performance and effectiveness of each team member, coaching and retraining individuals where necessary to maintain the quality of reception services in line with customer service, health and safety, security and trust policies and procedures.
- To assist the Retail and Events Reception Manager where required to draw up and implement duty rotas and allocate work, ensuring designated area is always covered appropriately.
See Job Description for more details
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Detailed job description and main responsibilities
- To ensure staff and users conform to security arrangements and maintain control of centre keys.
- Input room booking and hospitality requests system and levy the appropriate charge for no shows and late cancellations and to produce rooming sheets.
- Making booking requests for catering allocated to events and room bookings.
- To reporting of estates issues to the trust service desk on behalf of the department and users and to follow up on their behalf for updates.
- To input data, filing, and photocopying.
- Reporting of IT and AV issues within the centre.
- To set up the centre rooms with Telecoms, IT and AV equipment and to report of and log any problems with IT and Av equipment. Retail and Events Manager.
See Job Descriptions for full details
Person specification
Experience and Qualifications
Essential criteria
- Good Level of Education, Numeracy and Literacy
- IT Knowledge to operate PC based Software Systems
Skills
Essential criteria
- Ability to communicate with Colleagues and general public in effective and positive manner
- Excellent Communication Skills
Equality, Diversity and Inclusion
Essential criteria
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Terry McGuigan
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01273 523371
- Additional information
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