Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent: Full time and part time hours available
- Hours
- Full time
- Job share
- Flexible working
- Job ref
- 150-KB2019-CC-A
- Employer
- Sussex Community NHS Foundation Trust
- Employer type
- NHS
- Site
- Pulborough Health Centre
- Town
- Pulborough
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 14/09/2025 23:59
Employer heading
Administrator - Healthy Child Programme
Band 3
Job overview
Administrator
A vacancy has arisen for an administrator with good communication skills and excellent organisational/clerical abilities to work with the Healthy Child Programme (HCP) 0-5 years team in Central (Horsham North and South) West Sussex. The role will be based at Pulborough Health Centre.
All our HCP teams are busy but friendly and diverse.
Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Skilled Worker visa: going rates for eligible occupation codes - GOV.UK
Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK
Main duties of the job
You will need to work independently and collaboratively with the Team Lead, clinical staff, and the other Administrators within the team and across the Horsham Hub. The post requires a flexible approach as it involves working with different disciplines within the HCP. The ability to work to deadlines, under pressure and without supervision is essential.
The following skills are essential to the role: experience with databases such as SystmOne and be able to learn new IT systems easily, competency with Microsoft Office systems and word processing, excellent telephone manner and communication skills, and maintenance of strict confidentiality. The successful candidate will liaise with a range of professionals, manage waiting lists, book appointments, book venues, maintain stock control of resources, maintain and create databases and spreadsheets, and importantly, maintain a positive attitude, embodying the values of the organisation.
Working for our organisation
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?
• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast
Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Detailed job description and main responsibilities
- Taking on Champion Roles and Champion meetings i.e. Health & safety & SystmOne electronic records, and relaying this information to the team.
- Management of hub admin rota.
- Supporting new administrators in practice.
- Develop and maintain efficient systems for processing workloads.
- Good knowledge with use of Microsoft packages.
- To support team lead in administrational and performance reporting duties (in terms of looking at Scholar).
- To carry out any other hub administrator duties including; photocopying, managing hub email, duty/appointments line, and management of S1 tasks.
- Accurately recording telephone messages, dealing with enquiries from other agencies and service users.
- Empathetic approach when dealing with staff or service users including dealing with difficult situations.
- Attend hub and admin team meetings on a regular basis.
- Making up meeting agendas and taking minutes.
- Ordering stationary and PPE for the hub.
- Maintaining medical equipment databases and raising I.T support requests.
- Provide reciprocal cover for annual leave and sickness absence.
- Supporting team lead with quarterly Health & Safety environmental risk assessments.
- Organise workload showing ability to prioritise in order to achieve set time scales.
- Able to work within boundaries of the role and to ask/ seek support if needed.
- The role is primarily office based 9-5 Monday - Friday.
Person specification
Qualification
Essential criteria
- Good standard of secondary education to GSCE level or equivalent
- Business or administrative qualification equivalent knowledge gained through relevant experience
- Computer related certificate or equivalent experience
Desirable criteria
- Level 2 or 3 recognised qualification
Experience
Essential criteria
- Previous administrative experience
- Experience of typing and producing business documents – e.g. letters and reports
- Experience of use of electronic record systems ie RIO/SystmOne/Mosaic
- Experience of using a PC and Microsoft Windows packages
- Experience of answering telephone calls from the public/patients
Desirable criteria
- Experience of working in a health setting
- Experience of data inputting, databases
- Experience of using virtual contact platforms such as MS Teams or Zoom
Skills and Knowledge
Essential criteria
- Ability use Outlook and email systems
- Good written and verbal communication skills
- Ability to communicate effectively by telephone, email and face to face
- Demonstrate good organisational skills, methodical approach and attention to detail
- Time management, ability to prioritise and deal with unpredictable work pattern
- Ability to take notes at meetings and transcribe
- Ability to work as an effective team member
- Ability to organise diaries and planning meeting
- The willingness to attend training sessions in relation to new technology
- Ability to work flexibly to meet the needs of the service
Desirable criteria
- Use of PowerPoint and Excel packages
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lisa Humphrey
- Job title
- Team Lead
- Email address
- [email protected]
- Telephone number
- 07824599059
- Additional information
Emma Passmore Team Lead
07979 851042
List jobs with Sussex Community NHS Foundation Trust in Administrative Services or all sectors