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Job summary

Main area
ophthalmology
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
279-7207327-JUN25
Employer
279 University Hospitals Sussex NHS Foundation Trust
Employer type
NHS
Site
Southlands
Town
Shoreham By Sea, West Sussex
Salary
£24,625 - £25,674 per annum
Salary period
Yearly
Closing
06/07/2025 23:59

Employer heading

279 University Hospitals Sussex NHS Foundation Trust logo

Ophthalmology Receptionist

Band 3

 About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

 Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First .  In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme  for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. 

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex. 

 

Job overview

We are looking for a receptionist to join our friendly and busy Ophthalmology department.

 

You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service.

 

The ideal candidate will be organised, efficient and have excellent and strong communication skills and will be able to work well within a team.

 

 

Main duties of the job

To be the first point of contact for our patients arriving for appointments or for surgery.

Booking emergency appointments

Processing emergency referrals

Scanning documents

Processing emails

Answering the telephone

Caching up clinics daily

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme  for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. 

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

Detailed job description and main responsibilities

To be the first point of contact for our patients arriving for appointments or for surgery.

Booking emergency appointments

Processing emergency referrals

Scanning documents

Processing emails

Answering the telephone

Caching up clinics daily

Person specification

Experience

Essential criteria
  • Reception/Customer Service experience
  • GCSE or equivalent in English & Maths
  • Excellent communication skills
  • Able to prioritise own workload and to work to tight deadlines.
  • Ability to work under pressure in a busy clinic reception environment.
Desirable criteria
  • NHS administration experience

Equality, Diversity, and Inclusion

Essential criteria
  • Evidence of having championed diversity in previous roles
  • Evidence of having undertaken own development to improve understanding of equalities issues

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardDisability confident employerStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Lewis
Job title
Reception Supervisor
Email address
[email protected]
Telephone number
01273446020
Additional information

Please telephone or email Lisa lewis for further information

 

01273446020 ext 83115 

[email protected]

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