Job summary
- Main area
- DAS
- Grade
- NHS AfC: Band 2
- Contract
- 12 months (Fixed Term)
- Hours
- Full time
- Other
- Job ref
- 374-EDCG0626
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Conquest Hospital
- Town
- St Leonards On Sea
- Salary
- £25,272 per anum, pro rata
- Salary period
- Yearly
- Closing
- 16/04/2026 23:59
Employer heading
Elective Outpatient Booking Clerk
NHS AfC: Band 2
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
An exciting opportunity has arisen for a Band 2 Booking Clerk within our booking office based at Conquest Hospital within our Cancer Booking Team
The post is initially for a 12 month secondment to cover 37.5hours a week.
Main duties of the job
The department provides a fast and responsive outpatient booking service This post will be the processing of Urgent Suspected Cancer referrals. Therefore, the ideal candidate will need a keen eye for detail, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about position, please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Good general education to GCSE or equivalent level including English and Maths
- Ability to undertake additional training on departmental IT and manual systems
Desirable criteria
- ECDL or alternative IT qualification
Experience
Essential criteria
- Previous admin and clerical experience in a busy office environment or similar skills
Desirable criteria
- Experience and understanding of a Patient Administration System (PAS)
- Customer care skills and experience, preferably within a healthcare environment.
Skills
Essential criteria
- Good keyboard and IT skills including knowledge of Microsoft Office Word, Excel and Outlook
- Able to work to deadlines
- Good interpersonal skills
- Good telephone manner
- Ability to work on own initiative and as part of a team
- Able to work in a pressurised environment
- Professional telephone manner
Desirable criteria
- Good time management
- Ability to accept and manage change
- An awareness of Government Access Targets
- Ability to control a conversation with a difficult or emotional patient.
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sarah Mohammed
- Job title
- Outpatient Booking Manager
- Email address
- [email protected]
- Additional information
ext 774165
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