Job summary
- Main area
- Digital Health Records Manager
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 374-LC5626-A
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Conquest Hospital
- Town
- St Leonards On Sea
- Salary
- £32,073 - £39,043 per annum, pro rata
- Salary period
- Yearly
- Closing
- 16/04/2026 23:59
Employer heading
Digital Health Records Team Leader
NHS AfC: Band 5
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
We are recruiting!
The role: Digital Health Records Team Leader
The Department: Digital Health Records
Are you:
· Positive?
· Empathetic?
· Reliable?
· IT literate?
· Motivated to support the NHS?
Do you have:
· A good work ethic?
· Initiative?
· A passion to support your team?
· A willingness to learn and develop your skills?
As a Digital Health Records Team Leader you will play a vital role in supporting the management and flow of Digital Health Records, provide outstanding service to all speciality department’s and patients. If you enjoy working in a fast paced environment and wish to be part of a team striving to make a difference and have the opportunity to develop your skills and you can answer “yes” to the above then we want to hear from you.
The successful candidate would need excellent administration and communication skills, NHS Leadership Skills and experience and the ability to remain calm in an extremely busy office environment. A good working knowledge of Digital Systems is desirable, but a flexible approach set against a fast moving environment is essential.
Main duties of the job
We are looking for a well organised and motivated person, with a can-do attitude to provide a high quality and efficient administrative service in the busy and demanding environment of Digital Health Records and Clinic Preparation.
You will need to have excellent communication skills with all levels of personnel, internally and externally from the Trust and develop effective working relationships with all for this interesting and busy department. The successful applicant must demonstrate previous supervisory / management experience.
We are looking for someone who is eager to learn new skills and be able to adapt to change in a busy, challenging but rewarding environment. You should be able to work both autonomously and within a team as well as prioritising and organising workloads in order to meet deadlines.
You need to be able to lead and work collaboratively with their team to ensure that a professional health records service is delivered to the clinical teams.
Involvement, adoption and awareness of emerging technologies.
Managing the workload for the team, ensuring the effective delivery of Digitised Health records for Hospital admissions and outpatient appointments.
Encourage and introduce new ways of working, whilst maintaining operational service delivery.
Providing support and leadership to the teams, including sickness management and performance monitoring.
Delivering an effective and efficient service, providing cover when necessary across the service
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Good level of general education including Maths and English
- Management qualification NVQ4 /diploma or proven equivalent experience
- Evidence of continuing education and professional development to degree equivalent, to include customer care and complaint management, DATIX reporting
Desirable criteria
- Knowledge of health records management to NVQ3 / IHRIM equivalent level
Experience
Essential criteria
- Previous experience of working at supervisory/team leader level in medical records/NHS administration or similar environment.
- Experience and understanding of a PAS system
- Experience and thorough working knowledge of Health Record Tracking systems.
- Working to tight deadlines and prioritising workload
- Experience of working in a multi-disciplinary team
- Proven ability to manage change
- Experience of dealing with complaints and managing conflict
- Previous line management experience including carrying out staff appraisals, managing sickness and absence etc
- Experience of effective use of allocated resources
Desirable criteria
- Experience developing and implementing guidelines and Policy and Procedure
- Previous experience of training staff both formal and informal
- Managing rotas for groups of staff
- Experience of an Electronic Document Management (EDM) System
Skills
Essential criteria
- Knowledge and understanding of confidentiality issues
- Excellent communication skills both written and verbal including the ability to communicate effectively with a broad range of colleagues – both clinical and non-clinical and all including external stakeholders
- Good organisational skills including the ability to prioritise workload, deal with interruptions
Desirable criteria
- Knowledge and experience of using Trust IT systems i.e. Oasis PAS, iFIT, E-Searcher, Healthroster, Integra
Employer certification / accreditation badges
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Application numbers
Documents to download
Further details / informal visits contact
- Name
- Bobby Rawlinson
- Job title
- Lead Digital Health Records Manager
- Email address
- [email protected]
- Additional information
Courtney Mays - Service Delivery Manager, Digital Health Records.
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