Job summary
Employer heading
Care Co-ordinator/Administrators Ivy Midwifery Team
NHS AfC: Band 3
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Our vision is to deliver high quality care and experience for our patients, communities and colleagues.
Our strategic objectives:
Quality: Delivering safe care; always improving outcomes and experience for patients.
People: Fostering a positive culture; living our values; helping our teams feel equipped to deliver.
Sustainability: Always searching for the best way to use our resources for clinical, workforce and financial outcomes.
Job overview
East Sussex Healthcare Trust are looking to recruit an enthusiastic, professional and highly motivated Care Co-ordinator/Administrator to our successful Ivy Continuity of Carer Midwifery Team.
The team provide wrap around enhanced care for women/pregnant people planning a home birth and also those with complex needs, including families known to social services, women with additional mental health needs and families who do not have English as their first language. We provide individualised care planning and delivery in the antenatal, intrapartum and postnatal periods.
Main duties of the job
You will be expected to provide support to the midwives in a variety of administration tasks including managing confidential sensitive information, social media communications, databases, calendars and emails. |
Working for our organisation
We are proud to provide 'Outstanding' care and be a great place to work
We provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop, and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Key duties and responsibilities
· To work effectively as part of the team, attend regular team meetings and contribute to building effective team working. · To manage the team email inbox and deal with any incoming emails including forwarding emails as appropriate, co-ordinating any referrals that come in and allocating to the appropriate midwife, picking up and informing the team of any discharges. · To manage workflow and the team calendar ensuring routine postnatal appointments are up to date following a birth. · To maintain the team spreadsheets, data collection, data entry and collation including compiling and updating spreadsheets with clinical and non-clinical information from other maternity systems and the production of regular data reports. · To be responsible for organising regular team meetings and events such as ‘Meet the Team’, including room bookings, disseminating agendas, taking accurate notes, transcription, and circulation as appropriate. · To managing team social media platforms (Instagram and Facebook). This includes monitoring the inbox and posting feedback from service users, updates on the service, team statistics, team events and any information the team may give you. · To liaise with the early help team to effectively co-ordinate antenatal education and engage service users. · To communicate effectively with service users as appropriate including informing them of and arranging appointments maintaining a pleasant, professional, and helpful manner. · Exercise confidentiality, empathy, discretion, and diplomacy skills when communicating by telephone or face to face, including dealing with difficult situations (eg. aggressive or demanding behaviour) and handling sensitive service user information, such as safeguarding and clinical results. · To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same. · To become familiar with Badgernotes including uploading documents to care records as appropriate, inputting appointment times and extracting information to update spreadsheets. · To complete any other general administrative duties as they arise · To be able to work unsupervised most of the time, have excellent organisational skills and the ability to manage and prioritise own workload.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us. |
Person specification
Qualifications
Essential criteria
- Good standard of general education, to GCSE grade C or equivalent in Maths and English
- NVQ Level 3 in Administration or Maternity Support Worker/ Healthcare Assistant or equivalent
Experience
Essential criteria
- Experience of working within a hospital setting or similar environment
- Some knowledge of medical/midwifery terminology
- Previous experience of prioritisation of workload
- Direct contact with service users
Desirable criteria
- Working within a maternity setting
- Using maternity IT systems
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sam Padain
- Job title
- Ivy Team Lead Midwife
- Email address
- [email protected]
- Telephone number
- 07971720425
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