Job summary
- Main area
- .
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 374-LBLL2606
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Conquest Hospital
- Town
- St Leonards-on-Sea
- Salary
- £25,760 - £27,476 per annum, pro rata
- Salary period
- Yearly
- Closing
- 10/07/2026 23:59
Employer heading
MSK Therapies - Clinical Administrator
NHS AfC: Band 3
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
This is an exciting opportunity to join our MSK Therapies service as a Clinical Administrator.
The postholder will act as the first point of contact for patients referred into the service and will work alongside GP practices, hospital and community staff to navigate patients to the most appropriate services for their needs in a timely manner.
This is a part time role, for 30 hours per week.
Main duties of the job
The role will include the booking of patients, co-ordination of diagnostic results, working with clinicians, resolving queries, signposting complaints, and supporting with the delivery of services.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard (or equivalent) - to include Maths and English at Grade C or above
- NVQ Level 3 in Administration or equivalent working experience
Desirable criteria
- ECDL Qualification or similar
Experience
Essential criteria
- Previous administration experience in a busy environment
- Has experience in a patient facing role dealing with members of the public/service users.
- Experience and understanding of patient administration systems such as PAS, Bighand, ERS, E-Searcher, SystmOne
- Experience and understanding of administration systems such as Microsoft Word/Excel, Outlook
Desirable criteria
- Previous supervisory experience.
- Experience of dealing with sensitive and confidential information
Skills / Knowledge / Abilities
Essential criteria
- Excellent interpersonal skills both verbal and written
- Ability to work under pressure using your own initiative and within the team supporting other colleagues as required.
- Ability to prioritise workloads according to service needs
- Ability to work at different sites to support the service
Desirable criteria
- Knowledge of medical Terminology
- Knowledge of an NHS working environment
- Willingness to plan and adapt to change
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kerry Jackson
- Job title
- ESMSK East Bookings Manager
- Email address
- [email protected]
- Telephone number
- 03001315225
- Additional information
(Option 1)
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