Job summary
- Main area
- Admin Role
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 279-6211187-APR24
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Worthing Hospital
- Town
- Worthing
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Elective Inpatient Pathway Co-ordinator
Band 3
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
We are looking for enthusiastic, motivated and conscientious individuals with excellent interpersonal skills for this interesting and busy role.
As a member of the Elective Admissions Worthing Team, you will be the first point of contact for patients to the department and responsible for the administration of the theatre waiting list for designated specialty areas. You will be responsible for booking theatre procedures for our patients for designated specialty/specialties in line with clinical priority and waiting time targets.
Main duties of the job
We are looking for ...
- A good team player with the ability to manage your own workload
- Excellent telephone manner - *inbound and outbound patient telephone calls*
- Computer competence
- strong customer care
- communication and team working skills are all required
- experience in a clinical administration role is desirable.
- Full/Part time role
You will also need to be able to balance tact and assertiveness, combined with the ability to work calmly and patiently within a team, in a sometimes stressful environment.
You will have experience of working in a high volume patient/customer focused role.
Experience of working within the NHS is an advantage, including knowledge of PAS, however this is not essential and we welcome applications from candidates from outside of the NHS.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
Answer the telephone in a timely and courteous manner, ensuring appointments made efficiently whilst dealing with the public in a professional and sensitive manner.
Liaise with Care Group Managers/Assistants, Consultants and Medical Secretaries to manage and monitor elective inpatient and day case waiting lists in accordance with guidelines and protocols.
Communicate with Theatre staff regarding the purchase or hire of specialised equipment and prostheses if required
Liaise with Care Group Managers, Information staff, Wards, Clinicians, Operating Theatres and other departments and supply information on future admissions to facilitate the scheduling of theatre lists, bed availability and forward planning in these areas.
Respond to telephone calls from patients and GPs regarding admission details, expected length of wait, procedures and pre-operative arrangements
Communicate with Patients face to face or by Phone regarding Pre-operative Assessment/Admission dates, Arrival location/ times and Anaesthetic Instructions.
Communicate with patients by phone to inform them of last minute cancellation of admission or clinical appointments
Deal with enquiries in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public.
Take urgent action on complaints from PALS, being pro-active to minimise the risk of them becoming more formal and seeking advise where necessary.
Person specification
Worked in Admin role within NHS/Care industry
Essential criteria
- GCSE C or above in English and Maths
- Worked in Admin role within NHS/Care industry within last 2 years
- knowledge of DOH targets
- experience talking to public/patients/medical staff over telephone
- Previous computer experience and the use of E-mail, Word and Excel
Equality, Diversity, and Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles (as appropriate to
- Evidence of having undertaken own development to improve understanding of equalities issues
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Lisa Phillips
- Job title
- Elective Booking Services Manager
- Email address
- [email protected]
- Telephone number
- 07771 973736
- Additional information
07771973736
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