Job vacancy: Application Support Technician, 279 University Hospitals Sussex NHS Foundation Trust, Worthing

Job summary

Main area: Information Management and Technology
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 279-7300805-SEP25

Employer: 279 University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Worthing Hospital/St Richards Hospital
Town: Worthing
Salary: £27,485 - £30,162 per annum, pro rata
Salary period: Yearly
Closing: 22/09/2025 23:59

Application Support Technician

Band 4

About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

As part of our commitment to access for all, please see the different ways you can access the application form:

https://apps.trac.jobs/accessibility?_ts=1

We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

Responsible for the administration and integrity checks of all the above systems
operational within the Trust.
• Provide technical support for all the above systems to all users of these systems ensuring that all incidents or tasks raised for assistance or support are completed promptly and to a high standard.
• Participate in the testing, configuration, training and support of all new releases of the above software.
• Add and modify the configuration of any of the above systems for the benefit of the Trust in accordance with the requirements of the Trust.
• Proactively deliver and support the management and distribution of all Smartcards to staff for the Trust, following strict NHS Digital guidelines and processes.
• Provide 1st and 2nd line support for all the above systems within the local Health Community (UHSx, Sussex Community Trust, SPfT, GP Surgeries, Hospices).
• Identify and escalate unresolved issues to the Supplier of the above systems, promptly, ensuring all relevant information is included.

• Assist other members of the team in resolving problems and queries, depending on area of expertise, to ease workload pressures.
• Responsible for organising own workload daily, ensuring all priority work is progressed or escalated quickly and efficiently.
• Work closely with all relevant teams to ensure all work is progressed effectively. These teams include IT Technical Support, GP Surgeries, System Suppliers, and Operational Teams.
• Work closely with all systems administrators that have an interface with any of the above systems, i.e. MIS, JAC, PACS, CRIS, Office Automation etc
• Work with System Trainers on common issues to help improve Training and user knowledge.

Person specification

Qualifications

Essential criteria

Educated to Diploma/High National Certificate (HNC) or equivalent qualifications or experience.

Knowledge and Experience

Essential criteria

Experience of using patient or customer focussed IT based Information Systems.

Desirable criteria

Experience of training people to use IT Systems over the telephone and face to face.

Skills

Essential criteria

Ability to communicate with all levels of users – needing to convey complicated information occasionally.
Experience of training ends users on the use of applications/reporting solutions
Evidence of having undertaken own development to improve understanding of equalities issues

Desirable criteria

Ability to identify errors and omissions from complex reports. To use this information to plan corrective action and then undertake that work.

Equality, Diversity, and Inclusion

Essential criteria

Evidence of having championed diversity in previous roles (as appropriate to role).

Important information for applicants:

A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications

Further Information

For help with the application process for Nursing vacancies, please email [email protected].

For help with the application process for Non-Nursing vacancies, please email [email protected].