Detailed job description and main responsibilities

Main Duties and Responsibilities

Communication

·         Liaise effectively with medical, nursing, administrative staff, and other departments to ensure the timely and efficient management of client and patient throughput.

·         Assess client demeanour and communication needs quickly and appropriately to elicit relevant clinical history, explain procedures, gain informed consent, and provide clear information and reassurance. This may require the use of tact, empathy, motivation, and sensitivity.

·         Identify and respond to the emotional needs of clients through observation of non-verbal cues such as facial expressions, body language, tone of voice, and other subtle behaviours within the clinical or screening environment.

·         Adapt communication styles to engage effectively with clients, patients, carers, and colleagues, particularly where communication barriers exist or where individuals may have differing levels of understanding or emotional distress.

·         Convey complex or sensitive information clearly and calmly, including situations requiring negotiation or conflict resolution, particularly with clients who may be angry, anxious, or distressed.

·         Demonstrate empathy and professionalism when discussing sensitive or contentious issues, ensuring accurate and compassionate communication at all times.

·         Follow Trust guidelines when involved in the delivery of bad news to patients, carers, or junior staff, maintaining a supportive and respectful approach.

·         Communicate effectively with mammographers and assistant practitioners when supervising or coordinating base site screening clinics, ensuring smooth, safe, and efficient clinic operations.

·         Represent the Trust positively by building and maintaining strong relationships with staff, patients, external partners, and the wider public, acting as an advocate for high standards of care and service delivery.

·         Encourage open dialogue by actively contributing feedback, concerns, and suggestions in a constructive manner and through appropriate channels and forums.

·         Attend regular staff meetings to ensure effective communication of departmental standards and issues.

Service Delivery and Improvement

·         Adhere to all University Hospital Sussex  (UHSussex) Trust and WSBSS standards and Protocols.

·         Ensure a sound working knowledge of all departmental procedures.

·         Keep updated on new developments in the clinical aspect of the Service to ensure we comply with evidence based best practice.

·         Adhere and comply with IR(ME)R17 regulations, IRR17, HASAW regulations, COSHH and NHSBSP Guidelines.

·         Be active in seeking out clarification of information that is unclear.

·         Act as an advocate for the patient / client in ensuring provision of appropriate information and support.

·         Raise concern and escalate appropriately where unsatisfactory practice is identified.

·         Participate in the development of an acceptable learning environment with the Department.

·         Observe and maintain Health and Safety regulations and procedures as determined nationally and by the Trust.

·         Achieve and maintain high quality work standards as determined by the NHSBSP.

·         Have knowledge of the pathways involved in the breast screening and symptomatic services

·         Participate in staff meetings and propose changes to departmental procedures.

·         Play an active role in self-reflection, image review and peer review processes to improve the service

People Management and Development

·         Actively encourage innovation and improvement of others

·         Actively promote a culture of openness and report issues/ improper practice where you see it

·         Help to support and guide assistant staff to ensure that the needs of the clients and the department are prioritised

·         Ensure statutory and mandatory training requirements are fulfilled

·         Promote staff compliance with infection control standards

·         In conjunction with mammographers and mentors, ensure that regular image assessments are carried out to support your development

·         In conjunction with the Superintendent mammographer, monitor standards of performance, staff conduct and standards of behaviour to ensure any matters are dealt with effectively in accordance with Trust policy and legislation

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Patient Care Delivery

·         Maintain the Client / patient’s respect, dignity and privacy, and act with kindness and courtesy to all members of the public.

·         Act as an advocate for the patient / client in ensuring provision of appropriate information and support.

·         Deliver high quality and safe care and encourage a culture in which we see everyone passionate about delivering excellent quality every time.

·         Take ownership and responsibility for the control and prevention of infection.

·         Deliver on all Quality measures to ensure safe and excellent care to patients.

·         Monitor clinical working practice within the unit to ensure an efficient and effective service is provided according to the NHSBSP Guidelines.

·         Analyse and make decisions about variable physical characteristics of a client’s anatomical and breast shape to achieve the best possible mammogram

·         Assimilate information gained from observation and use this to adapt and perform procedures for client and patient management 

Learning and Development

·         Attend mandatory training updates as required.

·         Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

·         Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

·         Identify own learning needs and jointly plan training requirements with your line manager

·         Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

Having a driving license and car are a requirement to the role.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.