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Job summary

Main area
Oncology
Grade
Band 2
Contract
Permanent
Hours
Part time - 15 hours per week
Job ref
279-7231555-JUL25
Employer
279 University Hospitals Sussex NHS Foundation Trust
Employer type
NHS
Site
Worthing
Town
Worthing
Salary
£24,169 per annum
Salary period
Yearly
Closing
20/07/2025 23:59

Employer heading

279 University Hospitals Sussex NHS Foundation Trust logo

Receptionist

Band 2

 About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

 Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First .  In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme  for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. 

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex. 

 

Job overview

An exciting opportunity has arisen to join the Amberley Unit at Worthing Hospital, supporting patient administration on the Trust PAS system, and be a welcome face when our patients arrive in the unit.  You will work with other administrative and clinical colleagues to support the effective running of the reception/administration team

 

Main duties of the job

·       To receive, admit and discharge patients using the patient administration system .

·       To receive and make telephone calls on behalf of the unit referring these as appropriate.

·       To collect essential information and communicate with the appropriate member of staff.

·       To participate in the use of IT and electronic clinical systems within the department keeping computer-based information up to date and amended as necessary.

·       Order supplies and equipment at the direction of the unit Manager.

·       Daily interactions with patients at all levels, face to face, letter or via the telephone.

·       Deal with telephone enquiries, arranging appointments with patients.

·       Dealing with difficult situations where patients or visitors may be worried or distressed.

 

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme  for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. 

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

Detailed job description and main responsibilities

·       To receive, admit and discharge patients using the patient administration system .

·       To receive and make telephone calls on behalf of the unit referring these as appropriate.

·       To collect essential information and communicate with the appropriate member of staff.

·       To participate in the use of IT and electronic clinical systems within the department keeping computer-based information up to date and amended as necessary.

·       Order supplies and equipment at the direction of the unit Manager.

·       Daily interactions with patients at all levels, face to face, letter or via the telephone.

·       Deal with telephone enquiries, arranging appointments with patients.

·       Dealing with difficult situations where patients or visitors may be worried or distressed.

 

Person specification

Qualifications

Essential criteria
  • Maths and English GCSE A*-C

NHS experience

Essential criteria
  • Years of experience/knowledge
Desirable criteria
  • Patient reception experience

Equality Diversity and Inclusion

Essential criteria
  • Evidence of having undertaken own development to improve understanding of equalities issues
  • Evidence of having championed diversity in previous roles (as appropriate to role).

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardDisability confident employerStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Grace Brunt
Job title
Ward Manager
Email address
[email protected]
Telephone number
01903 205111
Additional information

Amberley unit via switchboard

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