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Detailed job description and main responsibilities

Communication

• Build relationships with a wide range of staff both internally and externally to undertake job role.
• Regularly communicate with patients to support them with the completion of symptom questionnaires.
• Liaise with all diagnostic departments internally and externally to ensure that patient’s tests are booked, undertaken and reported.
• Ensure all interactions with patients and staff are accurately recorded on the Trust’s Cancer Register (Somerset).
• Distribute standard correspondence and/or contact patients (as defined in specialty specific standard operating procedures).
• Participate in PTL review meetings
• Escalate concerns to the appropriate or agreed MDT member.
• Attend and occasionally lead the cancer department daily huddles to ensure the trust communications and any changes in policy and procedures are received.

Service Delivery and Improvement

• To have specialist knowledge of specific cancer pathway procedures and clinical protocols and contribute to MDT policies and procedures, especially those associated with tracking, implementing practice as agreed
• To monitor patient pathways, escalating any breaches in pathway compliance and test results outside of range (as documented in clinical protocols)
• To develop specialty-specific work practices to enable cross cover.
• To distribute patient experience surveys when required.
• To provide any requested support to the MDT to ensure the implementation and monitoring of changes to the patient pathway ensuring a continuous cycle of improvement.
• To participate in staff surveys.

• Contribute to any patient letters/information leaflets designed by the MDT.
• To maintain a regular stock of patient information leaflets, ordering from suppliers and using I-PROC

People Management and Development

• Develop and or monitor standard operating procedures around specific working practices within sphere of responsibility.
• Demonstrate own duties to new starters, less experienced staff and those in other cancer tumour groups.
• Advise members of the MDT on the use of the Cancer PTL: act as champion/Super user.

Patient Care Delivery

• To provide general non-clinical advice to patients as a result of their telephone/email queries especially appointments and information around agreed clinical protocols.
• To signpost patients with any clinical queries to the Cancer Nurse specialist/s.
• To signpost patients with specific information queries to the Cancer Support workers.

Learning and Development

• To assist with the recruitment of similar roles within the division.
• Attend mandatory training updates as required.
• Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• Identify own learning needs and jointly plan training requirements with your line manager
• Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, the post holder maybe asked to flexibly undertake other duties that are consistent with the role and banding, including project work, internal job rotation and absence cover.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.