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Job summary

Main area
Care Co-ordination and Customer Care
Grade
Band 3
Contract
Permanent
Hours
Part time - 20 hours per week
Job ref
810-6814477-E
Employer
City Health Care Partnership CIC
Employer type
Public (Non NHS)
Site
Bransholme Health Centre
Town
Hull
Salary
£24,625 - £25,674 pa/pr
Salary period
Yearly
Closing
26/06/2025 23:59

Employer heading

City Health Care Partnership CIC logo

Health Centre Receptionist

Band 3

City Health Care Partnership CIC (CHCP CIC) is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull and East Yorkshire.

Commissioned by the NHS and local authorities, we are a co-owned, socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ over 2,000 people and have over 1.7m patient contacts each year across move than 50 different services.

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

A positive work/life balance benefits both employees through improved health and wellbeing, and employers because staff are more productive and satisfied at work. Flexible working is part of a wider commitment to improve the quality of working life and we recognise that it has a positive impact on the retention of our colleagues. 

We therefore support and encourage open conversations about flexible working in order to ensure that our colleagues can work in a manner that best suits their personal needs and preferences.

Local flexible working arrangements are developed in partnership between line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay. If you would like to discuss then please make contact with the recruiting manager. 

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

PLEASE NOTE: IF YOU ARE A PERMANENT CHCP EMPLOYEE APPLYING FOR A  TEMPORARY / SECONDMENT OPPORTUNITY  YOU MUST ENSURE YOU HAVE APPROVAL FROM YOUR CURRENT LINE MANAGER BEFORE APPLYING. IF YOU WOULD LIKE TO DISCUSS THIS WITH HR, PLEASE CONTACT 01482 236923. 

Job overview

This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull area. We are looking for enthusiastic and well-motivated individuals, to support the reception Front of House Service. This role is working on a reception, meeting and greeting patients and visitors. Dealing with all aspects of a busy reception including taking phone calls, directing patients for their appointments, supporting the clinical teams. 

Previous applicants need not apply.

Main duties of the job

Candidates must be highly organised, being able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service i.e. cover for annual leave, sickness, training at various Health Centres within the Hull & East Riding area. Excellent communication skills and friendly approachable nature are essential for this role

For informal enquiries please contact Sharon Douglas, Administration Manager on telephone number 07964688468, or email [email protected]

Working for our organisation

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP yo have a real voice.

Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Detailed job description and main responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person specification

Qualifications

Essential criteria
  • Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
Desirable criteria
  • Word processing to OCR level 2 standard or ICDL

Knowledge

Essential criteria
  • Comprehensive knowledge of a range of administration procedures and practices.
  • Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
Desirable criteria
  • Knowledge of SystmOne functions and other clinical reporting systems
  • Knowledge of clinic/appointment programmes
  • Knowledge of making every contact count (MECC)

Experience

Essential criteria
  • Previous experience of working in an office environment and carrying out general office/administration procedures
Desirable criteria
  • Previous experience of patient appointment booking systems e.g sytstmOne
  • Previous NHS experience or working with the public

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Armed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Janet Mcintyre
Job title
Customer Service Team Leader
Email address
[email protected]
Telephone number
07526167576
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