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Job summary

Main area
Care Co-ordination & Front of House
Grade
NHS AfC: Band 3
Contract
11 months (Fixed Term)
Hours
Part time - 25 hours per week
Job ref
810-7413816
Employer
City Health Care Partnership CIC
Employer type
Public (Non NHS)
Site
Wilberforce Health Centre
Town
Hull
Salary
£24,937 - £26,598 pa/pr
Salary period
Yearly
Closing
01/09/2025 23:59

Employer heading

City Health Care Partnership CIC logo

Health Centre Receptionist

NHS AfC: Band 3

Job overview

This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull and East Riding area.

We are looking for enthusiastic and well-motivated individuals, to support the reception Front of House Service. This role is very flexible role working on a reception within the Health Centre's based in Hull and the East Riding, meeting and greeting patients and visitors. Dealing with all aspects of a busy reception including taking phone calls, directing patients for their appointments, supporting the clinical teams.

Main duties of the job

Candidates must be highly organised, being able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service i.e. cover for annual leave, sickness, training at various Health Centres within the Hull & East Riding area. Excellent communication skills and friendly approachable nature are essential for this role.

For informal enquiries please contact Janet McIntyre on telephone number 07526167576 If you require an alternative method of communication, please e-mail [email protected] for further information on this post.

Working for our organisation

At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice. 

Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.

Detailed job description and main responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person specification

Experience

Essential criteria
  • Previous experience of working in an office environment and carrying out general office/administration procedures
Desirable criteria
  • Previous experience of patient appointment booking systems e.g sytstmOne
  • Previous NHS experience or working with the public

Qualifications

Essential criteria
  • Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
Desirable criteria
  • Word processing to OCR level 2 standard or ICDL

Knowledge

Essential criteria
  • Comprehensive knowledge of a range of administration procedures and practices.
  • Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
Desirable criteria
  • Knowledge of SystmOne functions and other clinical reporting systems
  • Knowledge of clinic/appointment programmes
  • Knowledge of making every contact count (MECC)

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Armed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Janet Mcintyre
Job title
Customer Service Team Leader
Email address
[email protected]
Telephone number
07526167576
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