Job summary
- Main area
- Pharmacy
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 810-7782235
- Employer
- City Health Care Partnership CIC
- Employer type
- Public (Non NHS)
- Site
- Bransholme Health Centre
- Town
- Hull
- Salary
- £24,465 pa/pr
- Salary period
- Yearly
- Closing
- 17/03/2026 23:59
Employer heading
Pharmacy Care Coordinator Support Officer
Band 2
Job overview
- Coordinate and prepare prescriptions, ensuring requests are recorded and processed on time
- Support patients, carers and visitors by handling queries in person and by phone
- Liaise with Community Pharmacies and other healthcare colleagues to resolve medication queries and improve referrals
- Record information accurately, make appointments and manage clinical tasks in line with practice procedures
- Provide administration support for medication‑related projects and help train colleagues on new processes
Main duties of the job
- GCSEs (or equivalent) in English and Maths, plus Level 2 knowledge in administration or customer service
- Confident communication skills with the ability to listen, reassure and problem‑solve
- Good IT skills and the ability to work with accuracy under pressure
- Experience working with others and using your own initiative; customer‑facing experience is valued
- An organised, adaptable team member who can prioritise and follow procedures
Working for our organisation
At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.
Detailed job description and main responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person specification
Qualifications
Essential criteria
- Level 2 in Business Administration / Customer Service or equivalent knowledge and experience
- GCSE (or equivalent) in Maths and English
Knowledge
Essential criteria
- A knowledge of current customer care practice
Desirable criteria
- An understanding of General Practice office environment
- An understanding of the practice clinical systems
Experience
Essential criteria
- Experience of working with others
- Experience of using one’s own initiative
- Experience of customer service environment
- Good IT skills
Desirable criteria
- Experience of working within a General Practice office
- Experience of working in a Pharmacy setting
- Experience of using SystmOne
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Julie Gray
- Job title
- Senior Pharmacy Technician
- Email address
- [email protected]
- Telephone number
- 07964 686745
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