Job overview

To provide high quality technical support for Trust I.T. infrastructure primarily focused on the end user, including day to day troubleshooting, projects involving information technology, installation of client hardware and software and ad-hoc advice and training on the use of information technology.

This role is primarily telephone based, but involves face to face work on 
an adhoc basis to supplement the first line team

Main duties of the job

Key features
a) Resolution of technical faults focussed on end user hardware and software, primarily over the phone.
b) Liaise with other specialist I.T. teams to progress resolution of faults when necessary
c) Deployment of new hardware and software ad-hoc and through projects
d) Provide technical advice to inform decision making for ad-hoc and project IT developments
e) Develop procedures relating to the installation and support of existing IT and IT developments
f) Liaise with Third parties to resolve faults and promote development of IT 
infrastructure

Working for our organisation

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.