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Job summary

Main area
Optimising Care
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
810-7185877
Employer
City Health Care Partnership CIC
Employer type
Public (Non NHS)
Site
Health House
Town
Willerby
Salary
£26,530 - £29,114 pa/pr
Salary period
Yearly
Closing
21/05/2025 23:59

Employer heading

City Health Care Partnership CIC logo

Optimising Care Facilitator

Band 4

City Health Care Partnership CIC (CHCP CIC) is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull and East Yorkshire.

Commissioned by the NHS and local authorities, we are a co-owned, socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ over 2,000 people and have over 1.7m patient contacts each year across move than 50 different services.

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

A positive work/life balance benefits both employees through improved health and wellbeing, and employers because staff are more productive and satisfied at work. Flexible working is part of a wider commitment to improve the quality of working life and we recognise that it has a positive impact on the retention of our colleagues. 

We therefore support and encourage open conversations about flexible working in order to ensure that our colleagues can work in a manner that best suits their personal needs and preferences.

Local flexible working arrangements are developed in partnership between line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay. If you would like to discuss then please make contact with the recruiting manager. 

PLEASE NOTE: IF YOU ARE A PERMANENT CHCP EMPLOYEE APPLYING FOR A  TEMPORARY / SECONDMENT OPPORTUNITY  YOU MUST ENSURE YOU HAVE APPROVAL FROM YOUR CURRENT LINE MANAGER BEFORE APPLYING. IF YOU WOULD LIKE TO DISCUSS THIS WITH HR, PLEASE CONTACT 01482 236923. 

Job overview

Are you  passionate about Diabetes and looking to take the next step in your career? Do you have a keen interest in supporting patients through behaviour change to manage their diabetes more effectively?

We are excited to offer an opportunity for an Optimising Care Facilitator worker to join our dynamic and supportive team at CHCP.

In this role, you will play a pivotal part in supporting individuals with diabetes to achieve better health outcomes through tailored education, guidance, and behaviour change interventions. 

Additionally, this post requires that you have the ability to travel between locations to carry out your work.

 

Main duties of the job

Key Responsibilities:

  • Provide support to for Diabetes Care: Deliver support, education, and advice to individuals living with diabetes, ensuring optimal outcomes across the adult population and types of diabetes. 
  • Behaviour Change Management: Apply the principles of behaviour change to empower patients to make sustainable lifestyle changes that improve their diabetes control, reduce complications, and enhance quality of life. This includes the use of motivational interviewing and other therapeutic techniques. 
  • Education & Training: Deliver high-quality diabetes education to patients, their families, and colleagues, ensuring a holistic approach to care. Facilitate group and individual educational sessions on topics such as medication management, blood glucose monitoring, nutrition, exercise, and stress management. Key Requirements: 
  • Expertise in Behaviour Change (e.g., Motivational Interviewing, CBT, or other behaviour management techniques). 
  • Excellent Communication Skills, with the ability to build rapport and inspire patients to adopt and maintain behaviour changes. 
  • Commitment to Continuous Learning, keeping up-to-date with the latest research and developments in diabetes care. 

For further information, please contact Tracy Cetin, Clinical Team Lead on 07964686978 or email [email protected]

Working for our organisation

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice. 

Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Detailed job description and main responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person specification

Qualifications

Essential criteria
  • NVQ/Diploma Level 4 in Health and Social Care or equivalent level of knowledge, skills and experience
  • Care Certificate or willingness to undertake this within induction period

Knowledge

Essential criteria
  • Knowledge of planning and completing existing patient support assessments
  • Demonstrate awareness of insulin dependent diabetes
  • Clear understanding of supporting and guiding patients with aspects of their care
  • Clear understanding of patient needs to support self-management in the community
  • Knowledge of a range of software programmes including Microsoft Word, Excel and Outlook
  • Knowledge of completing risk assessments
Desirable criteria
  • Knowledge of policies, procedures and practices relating to the INCS
  • Knowledge of techniques used to support and motivate behaviour change in individuals
  • Knowledge of relevant legislation e.g. Mental Health Act (1983), Mental Capacity Act (2005), Safeguarding Adults and Deprivation of Liberty (DOLS)
  • Knowledge of SystmOne

Experience

Essential criteria
  • Experience of completing patient assessments in a variety of settings including patients’ own home or Treatment Room
  • Experience of working in a health and/or social care setting
  • Experience of undertaking risk assessments
  • Experience of keeping accurate records and inputting data into relevant database systems
  • Experience of working with people with a range of health needs and adults with complex health care conditions
  • Experience of working with people with diabetes and other nursing needs e.g. wound care
  • Experience of liaising and working with multidisciplinary teams or care teams

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Armed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tracy Cetin
Job title
Clinical Team Lead
Email address
[email protected]
Telephone number
07964686978
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