Swydd wag: Child Health Senior Administrative Assistant, Humber Teaching NHS Foundation Trust, Willerby

Crynodeb o'r swydd

Prif leoliad: Children's Services
Gradd: NHS AfC: Band 3
Contract: Cyfnod Penodol: 10 mis (Exact End date of 31st March 2027)
Oriau: Llawnamser - 37.5 awr yr wythnos (Flexible working available)
Cyfeirnod y swydd: 338-7892499-26

Cyflogwr: Humber Teaching NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: Sledmere House - Main Base
Tref: Willerby
Cyflog: £24,937 - £26,598 Per annum
Cyfnod cyflog: Yn flynyddol
Yn cau: 13/04/2026 23:59

Child Health Senior Administrative Assistant

NHS AfC: Band 3

Humber Teaching NHS Foundation Trust are proud award winners of the HSJ Provider of the Year 2019

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The Senior Administrative Assistant provides comprehensive administrative and data support to the Child Health Information Service (CHIS) across Hull, East Riding and Northeast Lincolnshire, supporting the delivery of national child health programmes including immunisations and screening.

Working as a senior member of the administrative team, the post holder will undertake more complex data processing and validation tasks, support call and recall systems, respond to detailed enquiries from healthcare professionals and parents/carers, and assist with the monitoring of data quality and performance standards.

The role includes providing day-to-day guidance to Band 2 staff, supporting workflow coordination, and ensuring adherence to standard operating procedures, information governance, and safeguarding policies. The post holder is expected to work independently within established procedures, prioritise workload effectively, and contribute to continuous service improvement to support positive health outcomes for children and young people.

Accurately process, validate and maintain complex child health records on electronic information systems.
Monitor and support call and recall systems for immunisations and screening programmes, ensuring performance targets are met.
Investigate and resolve data discrepancies, escalating issues where necessary.
Respond to detailed or non-routine enquiries from healthcare professionals, parents/carers and partner organisations.
Provide day-to-day guidance and support to Band 2 administrative staff, assisting with training and induction where required.
Allocate and prioritise team workload to ensure deadlines and service standards are achieved.
Support data quality audits and contribute to performance reporting as directed.
Prepare and distribute correspondence, reports and information in line with service procedures.
Ensure compliance with information governance, data protection, confidentiality and safeguarding policies.
Identify areas for service improvement and contribute to the development and review of standard operating procedures.
Liaise with GP practices, health visitors, screening teams and other stakeholders to support accurate and timely information sharing.
Work independently within established procedures, using initiative to resolve routine operational issues.

Manyleb y person

Qualifications and Knowledge

Meini prawf hanfodol

Advanced keyboard skills: RSA/OCR III or equivalent/Advanced ECDL
3 or more GCSE/O levels which must include English and Maths
‘A’ Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent experiential learning OR demonstrable experience within A&C field at Advanced level
Care certificate or willingness to undertake

Meini prawf dymunol

Advanced EDCL

Experience

Meini prawf hanfodol

Demonstratable experience of practice and procedures relevant to the area of work.
Experience of preparing agendas and papers and writing minutes.
Knowledge and experience of IT systems, including Microsoft Office applications.
Experience of inputting data into systems and maintaining records.

Meini prawf dymunol

Experience of using Trust IT Systems – e.g. Lorenzo, ESR, Oracle.
Experience of use of Microsoft Teams.

Skills and Competences

Meini prawf hanfodol

Able to demonstrate inter-personal communication skills
Able to plan and prioritise effectively
Good telephone manner
A team player
Ability to motivate others
Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
Confidential and trustworthy
Ability to commute effectively between the various sites with access to appropriate means of transport is essential

Meini prawf dymunol

Working knowledge of wider health or social care systems, processes, policies and procedures.
Interest or experience in working in relevant area.

Our recruitment team have shared their top tips to support you when you are ready to make your application. Please ensure that you read this before starting your application.

Please note that if there is a high volume of applications we reserve the right to close the vacancy earlier than the advertised closing date.

This post will be subject to successful completion of a 6 month probationary period where applicable, further details would be included within any offer letter.

Where operationally feasible the Trust supports agile working, there is an expectation of attendance of 1 day per week at a Trust site as a minimum operationally. Unless specifically stated in the advert that a role will have home as the base of work, all roles will have the option to work from a Trust base if remote working is not for you.

If required for the post the ability to commute within the Trusts geographical area with access to the appropriate means of transport would be essential.

We will apply for a Disclosure from the Disclosure & Barring Service for the successful candidate if this is required for the post. Anyone applying for a position which involves a regulated activity will require an enhanced Disclosure & Barring check and that the disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children or working with adults or both.

IMPORTANT: Should your application be successfully shortlisted, you will be contacted to attend an interview electronically to the email address provided at the time of the application. It is important therefore, that you CHECK YOUR EMAILS/NHS JOBS ACCOUNT on a regular basis.

If you are not contacted by the Trust within six weeks of the closing date of the vacancy, your application will have been unsuccessful on this occasion. We would however like to thank you for the interest you have shown in the Humber Teaching NHS Foundation Trust.

On 1 July 2024, NHS England strengthened its commitment to supporting employees already working for the NHS who wish to embark upon an apprenticeship to aide career development.

To ensure these staff do not experience a detriment to their basic pay, the salary for duration of the apprenticeship will be consistent with their current pay or the rate paid to other apprentices, whichever is higher (subject to eligibility criteria)

This change supports exiting NHS employees to undertake a formal apprenticeship programme which, upon completion, would qualify them for a role where the evaluated pay band is the same or higher than the band of their current post.